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"I stayed at Vinpearl for 4 nights with my family, and unfortunately, the experience did not meet expectations. The room condition was disappointing — basic maintenance issues such as a broken fridge and cupboard handles were present. Even after reporting these, they were not properly resolved, which was frustrating. Housekeeping was also inconsistent, and room service was not done to the standard you would expect from a property of this level. Communication was another challenge, as several staff members had difficulty understanding English, making even simple requests harder than they should be. Overall, the service felt quite average — there was a lack of proactive hospitality. No one checked in to ask about our stay, and there was little follow-up on the issues we raised. Food was another weak point. The Beach Bistro was underwhelming, and the Indian food options at breakfast were particularly disappointing. The only real highlight of the stay was the excellent connectivity via VinBus to VinWonders, VinSafari, and Grand World, which made getting around very convenient. Overall, while the location and connectivity are strong positives, the room quality, service standards, and food need significant improvement to justify staying here again."

"Many other good hotels in the area, so I don't think I will return to this hotel. Overall, the hotel is nice, in a quiet area which is close enough to the old quarter. Room was big and clean but with a musty smell. Pool and pool area are quite small and the water is cold. Pool menu is limited and overpriced. Did not take the breakfast as it was overpriced while there are alternatives around. "

"Shower floor would leak water into main bathroom area Limited breakfast options "

"Staff went above and beyond- Lily at the front desk was very helpful and friendly. Truly made a difference! Enjoyed the rooftop bar and music as well as the massage services. Breakfast was great- they made food to order as well as a nice buffet. Location was exceptional- so much to walk to! Porters were very helpful and held our bags for the day after check out. Highly recommend this place- hope to stay again if I am ever back in Hanoi. "

"For an older hotel, it’s extremely well maintained! Breakfast spread was amazing and the staff well trained. Walking in, I was hit with the smell of holidays past - there’s just nothing like that holiday smell .. "

"The room was nice and great view! Foods were great! "

"It is located at a very good location in District 1, Saigon. The Staff are very friendly and courteous. Room is clean twice a day. "

"Best nights sleep during my whole trip to Saigon. "

"Overall stay was good. Convenient location to restaurants and tour sites. Enjoyed the riverside scenery and activities. Staff was professional and courteous. "