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"My family of 4 stayed in this lovely hotel twice, during our 16 days in VietNam. The staff, including the front desk Anna ,Angela and the doormen/ porters were extremely helpful. They gave us advice on where to eat, tours available, etc. Most helpful was allowing us to leave our luggage with them, when we took side trips to SaPa and Halong Bay. It relieved our anxiety, and everything was fine when we came back. Daily breakfast was very good, and rooms are spacious and clean. I highly recommend this wonderful hotel."

"Exceptional place to stay, great value for your money, excellent customer services, variety of food options for breakfast buffet, great location to stay and enjoy, easy access to the beach (a minute walk), good In-Room Dinning, entertaining view for the Bar on the 25th floor, infinitely pool with relaxing feeling and amazing view."

"We researched extensively about accomodation in Hanoi as it was our first visit there and the one constant that we found was how highly the guests rated Royal Palace hotel. On the strength of those recommendations we decided to try it for ourselves and it turned out to be a wise move. We spent 7 nights at Royal Palace and from there we explored Halong Bay and Sapa. The manager, Mr Jimmi got us a great deal on both of these tours and organised everything for us. He also gave us the best exchange rate on the Vietnamese Dong! The staff were great and made us feel right at home. They were very helpful with advice on where to eat and shop and anything else that we needed during our stay. We look forward to staying there again next year. "

"Beautiful hotel located on a gorgeous oceanfront beach. The room: nice and clean. Little details that we like: provided sandals for the room & beach, the laundry line to hang up our wet swim suits. The pool: nice and big The restaurants: the beach bistro has a nice view. The breakfast buffet has plenty of options and all were delicious. Afternoon tea: a nice bonus extra The staff: friendly, courteous & helpful. The person who checked us in was knowledgeable. He spent time explaining things in details with us. The airport transfers and bus were convenient and made it easy to commute bt places."

"I cannot wait to come back. The hotel is amazing. Staff was so helpful from the minute you leave the bags with them to bring up yo your room to towels you get for the beach across the street. Someone is there to help give directions, give you a short cut. Restaurants all around. You can get clothes washed two short blocks away. Free water bottles everyday and coffee refill. The breakfast buffet was amazing. We looked forward to getting up and eating rhe breakfast buffet everyday :)"

"Best things about this hotel is 1) the location, and in my opinion, the best part is 2) the staff! From start to finish of our stay, the staff went above and beyond every single time we needed assistance.. Thanks so much to Cara, Amy, Bobby, Jenny, James, and every single one who made our stay there memorable.. Oh, and the breakfast buffet was very good!! "

"friendly service "

"overall a fantastic stay. rooms were soundproof, though in the morning we could hear some of the incessant horning on the main street. breakfast food were ok with huge variety (e.g. pastries, cheese, korean, western and indian cuisine), and menu changed relatively frequently. however, the dining area had poor ventilation and we always ended up with the food smell on our clothes and hair."

"Our stay at the Hyatt was bliss! The 3 bedroom residence we booked was clean, modern, spacious with great views. The pool and beach were beautiful. Air con was great. We had a fabulous stay "