- Disliked: Cleanliness, staff & service
I am a travelling consultant who works very long hours.I stayed here last week for 4 nights (July 28- Aug 1) when I was working in Surrey and my stay was very disappointing. Firstly there was was a weird odor in my room, very similar to B.O, I didnt notice it the first night as I got in late and went right to bed, but when I got home from work the next day my suitcase and some of my clothes smelt like it. This makes me think the rooms were barely cleaned, especially with COVID going on. Secondly, the AC unit in the room worked but it was so loud that it would wake me up as soon as it turned on, the first night it must have woken me up 4 or 5 times, the last of which I was not able to get back to bed. It is very costly for me to miss out on sleep and this is unacceptable. Thirdly, when I went to check out at 430 am on Saturday the employee at the front desk was rude and insisted that I wait at the desk for 15 minutes as he went to my room and did a room check, then came back down and had me mistaken for the wrong client and thus the checkout process took even longer. All in all I was late getting to the airport and almost missed my checkout window due to him. Lats but not least, I contacted the hotel to discuss my complaints and displeasure. They did not offer me a discount off my stay but did say that if I wanted to stay there this week (as I was returning for work) they would offer me a discount and hold a room for me, which they didnt. DONT STAY HERE, TERRIBLE EXPERIENCE!