Search Hotels by Starwood Capital in Union Square from ₹42,838

" ⸻ Disappointed with my stay. The staff were not friendly, and despite arriving 2 hours after check-in time, my room was still not ready. I had paid extra for two beds but they said they have only room for 1bed. What’s worse is there was no apology for the inconvenience. Very unprofessional."

"Terrible experience at the main hotel. Even though I was told that the incidental hold could be used throughout the property, due to a known issue, it didn’t work anywhere—so I had to pay out of pocket at restaurants the entire stay. Hotel staff was hostile and gave conflicting information, and management had apparently known about the problem for over a week (per LandShark manager). Breakfast was shown as available on the tv, but when I called down I was told they don’t offer it and treated me like it was my fault for not knowing it. When I brought the concerns to hotel staff, I was met with dismissive and rude behavior. I was actually scolded about why I didn’t escalate to a manager sooner. Oddly enough, the worst customer service experience was with a “manager Damien R”-refused to give his full name. He didn’t follow up as I was told he would and when I called to follow up he used passive aggressive tactics and hostility instead of empathy for the customer. He even stated I was “just mad I didn’t get my way.” I also requested a birthday decoration service that was never scheduled, and when it was finally done, it was not worth the extra charge. No apologies, no accountability from the hotel at all. One of the worst customer service experiences I’ve had. I will not be returning. FYI: All of the restaurant staff and managers were all so kind! "

"Perfect location to Times Square and Broadway. Subway station right there"

"Room was clean "

"Very good hotel, good location and good stuff. Definitely going to come back."

"Breakfast was crowded but they offered you to bring it back to your room which was nice on the busy days. Very convenient location"

"Everything was great, wish there were some freesbees like free coffee "

"was there in March... loved the location. just would have like to have a restaurant in the hotel"

"The set up of the bathroom was extremely poor. Hard to get to the toilet or even the sink because there was no space. The bathroom door, when opened touched the tub, blocking any access. The shower curtain had a mildew smell to it. The hotel advertises chrome casting but cannot be used and the tv guide would not work. "