Search Hotels Near Shepherd's Bush Green, London

"Brilliant stay, with lovely surroundings. The staff were very helpful. Will definitely stay again"

"Booked the single room with no window. The room was obviously small, but was spotlessly clean, had everything you needed and the air conditioning worked. The shower room was also a decent size. The staff were very attentive and welcoming."

"Good location. Room was tired and very noisy. Even with DND sign housekeeping knocked at 8 am. "

"The room was really clean and staff were very helpful. Overall we enjoyed our stay and excellent location. However, we felt the pool area was really dirty (marks and dirts on the walls, for example) and hot tub etc were not working. "

"Second visit, comfortable room,helpful staff."

"Lovely stay and all conveniences provided for."

"A lovely Italian cafe across the road "

"Yes"

"I had originally booked a two-night stay through Expedia. However, my work at Charing Cross Hospital ended a day earlier than planned, so I needed to check out after the first night. When I approached the counter, I specifically asked the staff member Waqar if he could assist me. He confirmed he was available, so I proceeded. After handing over my keys and receiving confirmation that the checkout was complete, I simply requested a printed receipt. At this point, Waqar’s demeanour changed dramatically. He became quite impolite, claiming he now had other customers waiting and instructing me to go to the next counter. When I explained that a printout would only take a moment, he began arguing with me, questioning why I was checking out early. To be honest, the interaction felt more like an interrogation than a standard hotel service. It seemed as though I was being questioned about “getting bail a day early” rather than simply concluding my professional stay. Despite my explanation that I was in a hurry to get home after my shift, he continued to be argumentative and dismissive. Lady next to him counter was also dismissive saying printout doesn’t take 5 mins and covering the person but in fact it just took less than 2 seconds. Staff is rude as I could read few comments on other websites and they have neither improved it nor are they apologetic. "