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We had a fantastic few days at the Westin. The staff were so helpful. It was central for everything, especially the subway. The bed and pillows were the most comfortable I have ever experienced. I would definitely recommend this hotel.

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The hotel itself is clean and centrally located for NYC tourism in Times Sq. the staff are great, breakfast included was a good start to each day and the price we got through Expedia was a bargain. Be warned that there is a migrant shelter directly opposite the hotel which can be intimidating as large groups hang around outside - the hotel have a regular security guard and the NYPD are outside the shelter all the time.

Fantastic location as the hotel is close to subway station so can easily get anywhere, but it’s in a more peaceful part of town. There are loads of excellent restaurants and coffee shops around. Our room (two double beds) was spacious, clean and comfortable. Staff were friendly and helpful. I would recommend and would definitely stay again.

Great location. Excellent sound proofing from the street and other rooms. Comfortable and clean. Excellent stay all round.

Excellent team flexible check in and great location. Room and hote immaculate

My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .

Great location and great hotel to act as a base for New York.

Writing update in lobby January has proved to be a great time to see NYC and Kitano has proved to be a great place to stay very happy with all aspects but did not eat in ,too much choice close by.

Can't fault the hotel, room was lovely! Breakfast was great too. I didn't realise it was in the middle of Time Square! oops! Quite busy outside... Happily stay again, I was over for a work trip.

Rooms spotless. Lots of breakfast places near. Carnegie cafe diner near for breakfast. Central Park walkable distance. Moma near by. Broadway walking distance.

All guys on reception was very helpful and friendly. Perfect location, nice rooms with amazing view.

Great view, nice accommodating staff, food at restaurant there was nice, staff cleaning and cleanliness of hotel was fantastic and it was a very good experiance to stay at this location.

I really appreciated this hotel being my base. The staff were phenomenally friendly, welcoming and helpful. That made a big difference to me as this was my first time in NY, on a ten day trip alone. A big adventure. The mattress was firm (very important) AND there were feather pillows. Close to travel and amenities. It’s listed as three star. I see it as four star. Very good value for money.

Great location, friendly staff, nice and tidy rooms… will stay again

Great hotel ,central location for sightseeing ,comfy beds

Cool hotel near Grand Central Station. Nice area - not too busy, near restaurants, transport and shops. Hotel is boutique style - not big rooms but that’s NYC. Staff are lovely - Judy and the team. Water was replenished daily although note no coffee maker in room. Close to all night deli and loads of places for breakfast. It was a really good choice and would choose it again.