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"Clean room, no smiles from staff, asked for towels and toilet paper but never showed up"

"We stayed during Christmas time. It is a great location if you're looking to be central to most things in the city. This time of year is highly chaotic anywhere you go in NYC. The staff was more than helpful and understanding when we were delayed with our check-in because of flight cancellations. It was the perfect room for my daughter and I. "

"Everything is close"

"Pros: Staff was friendly. Bed was comfortable. Room was clean. The location is fantastic for exploring the city! Cons: zero amenities-no fridge/microwave/coffee maker/vending machines. Bathroom is terrible with only a small pedestal sink and an old tub and it’s very small. Toilet didn’t flush well at all. The TV is old and kept shutting off. Overall it suited the need and provided a comfortable bed after long days walking in the city. Despite the lack of amenities we would likely stay there again for the convenience of its location!"

"The hotel & lobby were beautiful. The room was ok. The view was amazing. "

"Very nice hotel in Times Square. I would go back "

"Super clean, great helpful kind staff "

"The gentleman who helped us with the check in was amazing. The lady with the check out had a really bad attitude. The hotel is well located, close to liberty park, so very convenient to go to the Statue of Liberty. The area is very noisy, not sure if this is the case for all NYC"

"Perfect location to enjoy theatre and New York. My single room was small but I expected that from the information provided- however it was comfortable, clean, safe, quiet and convenient for my needs. Easy check in. "