Cheryl was great but we encountered several issues during our stay at the Marriott Residence Inn. Firstly, the staff was unresponsive to our needs and complaints. The hot tub was functioning, but not producing hot water which was disappointing. Additionally, the loud noises from neighbors throughout the night were bothersome, and despite our complaints, the issue was not addressed promptly. The blackout curtains in our room were also broken and remained unfixed even after we brought it up on the first day. Overall, due to these experiences, I would prefer to stay at a different hotel the next time I visit the area.