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"hotel management was very friendly every arriving and departing moments housekeeping staff were very thorough in their cleaning and organization despite what appears to be construction in the hotel there were no noises from it looking forward to staying with you next time thank you for your hospitality"

"Yes. No hot tub tho"

"My wife had a necklace and they said it was no where to be found and we know that it was in the room before we left just had forgot it "

"Stayed for 2 nights as we were in town for a swim meet, property is brand new, extremely clean and lobby and all common areas smelled amazing. Very well maintained, pool area and fitness center were fantastic. Breakfast was good with typical standard items you'd expect like eggs, potatoes, cereal, bagels etc. Located centrally to shopping areas, this property is across the Great Lakes Crossing Outlets with several activities for kids and adults alike. Highly recommend this hotel for families with young children. "

"Room was wore out not very clean way to much noise late night disrespectful guests. Tv didn't work all the time i needed it. Keys reprogrammed had to walk all the way to front desk to get in. Only got 3 hours of sleep 1st night with arguments and loud music outside my window. Cold coffee and no cream 2nd day, workers didn't show up. Would like refund! "

"Very clean and nice staff "

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."

"I booked the hotel room in my name with this hotels com account and when I went to check in the hotel night clerk at the desk told me that I was on a can not check in list. I did not get to get a key or enter into a room that I had paid for in my name. I spent over 70 of the last 100 I had available to book this room and it was supposed to get refunded to my bank account but has not yet been deposited. Please let me know what list they are talking about? If specifically just a problem list at travel lodge Madison heights. Or am I not part of allowed guests at Baymont? I had a room there I never got an accurate message why I couldn't any longer stay there "

"The only flaw was that it was a lot of birthday parties with a bunch of kids. But other than that my stay was great"