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"No wine opener in room nor at front desk nor at bar. We had to throw our expensive bottle away. No water refilling stations. Ice machines on our floor and one floor up out of order. No robes in room. No plastic laundry bags in room. Had to move rooms at 8pm one night bc smoke detector faulty (not staff’s fault) but still a huge pain as we had numerous luggage’s while moving daughter out of dorm. We got only 2 free coffees for this big inconvenience. Upon checking out, the kind staff member did give us 1/2 off our last night which was appreciated. Front desk staff always friendly but have stayed in this hotel a few times and overall feel feels out of date and kind of dreary each time. Probably won’t stay here again. "

"I had a pleasant stay at Hotel Houze. The room was very minimal, but quite comfortable. It was also extremely quiet - which was surprising given that I was on the second floor in the middle of downtown. A general disclaimer: The hotel is across from the main bus terminal, so there were some colorful folks hanging around on the block outside the hotel from time to time, but with other hotels and businesses nearby I, personally, never felt unsafe. "

"Took my six year old granddaughter here with a couple of her six and seven year old friends they had an absolute blast room was clean and comfortable and staff was wonderful.. also a lot of good food choices"

"The room was spectacular - I stayed in the Parlor room on the 12th floor. I had a view of Comerica Park and Ford Field. The staff were incredibly helpful and friendly, and the restaurants were all amazing (I visited all three). I would highly recommend this hotel! The only downside is there was not a fridge in my room, but it was not advertised that there was one. Just keep this is mind."

"We had a room on the 8th floor. It was very clean. The lobby staff were very nice. The breakfast was good with nice views of the Chicago skyline. We were only there one night but would definitely go back."

"Courteous staff and the room was very spacious"

"Room wasn’t clean at check in, had to wait over 2 hrs past check in "

"the hot tub and pool were amazing"

"Employee at check in was very helpful, gave us a nice room with a view. The room was very clean and comfortable We were in town for a concert at the arena and the free shuttle also worked out great and was easy to use. Would stay again when we are back in town."