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"The ROKU TV was difficult to use."

"After a long drive and a late night, we were awoken to a CRASH, and the subsequent hour+ of drilling, to repair a sink that had fallen off the wall. The pool, which my kid was really looking forward to, closes from 11-1 daily for cleaning (why not just do this after the pool closes?), which was most of our available time to swim for this trip. The whole vibe is very backrooms, but it's quaint, and pink, so that's something."

"It was good the pro"

"Didn't get a chance to use it closed at 9pm Didn't open until 10am so it was close to check out"

"Clean room. Facility is clean. Structured. Room very comfortable. Valet attendants go above. Courteous, helpful as I am handicapped needed care to load/unload. Once we learned the access to the hotel not being where the casino is was much easier. A lot of construction in the area. "

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."

"It was okay but the ironing board was messed up and TV was going in and out "

"The Manager Darron m, I think and one of the hotel bellman is what encouraged ne to rate this property with a 3 stars. If it wasn't for them I would have given a 1 star. For a 4 star rated hotel much more is needed in room cleaning, bellnan service. We booked because the hotel advised that it offered bellnan service we are both physically challenged my husband more so handicapped- He felt and injured himself trying to pull his suitcase inside. If it wasn't fir the Uber guy assisting us it would have been bear impossible for me injured to get him up. I usually respect the Westin/ Marriott brand so I am hopeful the management would seek to uphold the brand."

"Stayed while in town for a wedding weekend. Loved the gorgeous hotel and grounds, attentive, friendly, front desk staff, and well-appointed quiet room. Would definitely return when I have more time to explore outdoors in warmer weather."