Search Luxury Hotels in Rochester

"We already paid the $22.10 fee when we made the booking and your staff confirmed that. The front desk staff told me they would resolve it with Expedia and that we would not be charged twice. Despite that, we were charged both by Expedia and by your hotel. We stay at your property several times each year and have consistently chosen it over other options. This experience does not reflect the level of service we expect. Please reverse the duplicate charge as soon as possible. I would also like a manager to call me tomorrow to confirm this has been resolved. I hope this can be corrected quickly."

"No one knew how to connect me to internet. I asked for bedding for the sofa bed. I received one sheet and a blanket and pillow. Had to ask for an additional sheet incorrect charges on my bill that the desk corrected. It is nothing like the Westin in Nashville, Tennessee. It was so disappointing."

"No breakfast on weekdays which is too bad because the breakfast we had there a few yesrs ago was excellent"

"Love it there"

"The staff was curious and polite..the property was dirty and unable to use the pool."

"Nice rooms and the hotel staff is excellent. The restaurant staff seems inadequate from a size standpoint, service should be better and it has been in previous years. Food is delicious, always. The bar has been under renovation for much too long and the old space was fantastic. Hopefully the renovation will be worthwhile if it ever gets completed. The hotel location is fantastic."