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"Everything was perfect it was my first time with hyat house I loved it"

"Room was decent. Beds were clean but bathroom had peeling wallpaper & stains in the shower. The bathroom looks a lot more updated & chic to match the lobby's aesthetic, but the room looked outdated with the furniture (dresser, night stand, tiny TV, alarm clock CD player). Mini fridge was not cold. We could hear people's conversations passing by our room & I'm sure people could hear us too, our room was one of the first in the hallway near the elevator area. However, overall not that bad of a stay as we had a place to sleep & take showers/get ready for the day. The fitness center was nice & so was the pool/whirlpool for the time that we were able to go, it wasn't busy at all so we could enjoy privately."

"We were happy with how we were treated and the politeness of the staff. The only thing I can say I was upset about was they never told me about the deposit and what it’s even for and then I told the I was paying cash for my stay and was still charged. But I did call and they fixed it. "

"Helpful and friendly staff. Great location for our needs."

"The complimentary breakfast was so so good, one of the cleanest hotels! I will be back"

"Great hotel. Our room had a cat pee smell and they tried to fix it but alas it lingered. They gave us free breakfast vouchers to make it up to us, which was nice."

"The property has a great location and very well maintained. The staff was very helpful at all times."

"Absolutely amazing with every aspect"

"Breakfast wasn't good. Grits, Oatmeal, and overcooked turkey sausage patties. No bacon. Juice machine was empty and when asked they said they aren't filling it. No milk. The elevator didn't work so my pregnant wife had to use the stairs. The pool was freezing cold, filled with too many chemicals, and had a lot of trash in it touching my feet at the bottom. The place tries to be fancy but is more like a polished turd. No matter what you do to it it is still a turd. Maybe a good suggestion would be to aim toward business people or families, not both. It's almost like this place is trying to do too much as once and failing in all areas. We wouldn't even go in the pool a second time. We stayed 2 days at this place. The week prior we stayed at Holiday Inn Grand Rapids - South by IHG. Both hotels are 3 star rated. The Holiday Inn in Grand Rapids was far superior stay in all areas compared to this polished turd Embassy Suite Hilton. Lastly, I was charged $200 a day deposit. I have never had to do that. And for being such a bad hotel why would they charge a deposit anyway? This hotel is not good."