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"This is, without question, the best hotel in Washington, DC — and it is entirely because of the extraordinary people who work here. From the moment we arrive, we are welcomed like family. John and Troy at Bell Services are consistently warm, professional, and attentive. They remember us, anticipate our needs, and always make us feel genuinely cared for. At The Pembroke, Dena, Natalie, Victoria, and Solelie are simply exceptional. Their kindness, grace, and attention to detail transform every meal into something special. It never feels transactional — it feels personal. They create an atmosphere that is both elegant and deeply welcoming. Because of this incredible team, it is effortless for us to make this hotel our home away from home whenever we are in DC. Luxury is not just about beautiful rooms or location — it is about people. And this team defines true hospitality. We are so grateful and already look forward to our next stay."