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"Clean room | Nice Lobby | Great Staff"

"Yes"

"I love the ambiance"

"Didn’t have"

"Rooms are really nice and the location is great. Lots to do at Union Market!"

"Staff was great. From house keeping, front desk and door man."

"Great experience!"

"I arrived 15 minutes early, but was unable to check in, which is very rare in my experience. I was asked to wait while the front desk associate retrieved her manager. When the manager showed up, I watched as another couple checked in after me (still before check in time). Come check in time, the front desk associate completely ignored me. I reproached her after 3pm, and that same front desk associate said she had to get her manager again. After the front desk person left, a different associate (who was not the manager from before), was able to check me in. Mind you, I was in a King studio for $600/night. I should've requested a different room because of the "white noise" from the HVAC units outside. Because the room does not offer free water, I returned to the lobby to retrieve some from the tank next to the front desk. There were no cups. When I asked for one, the front desk associate asked me to wait while she checked in 3+ different guests/parties. I have a medical condition where I can pass out if I don't stay extremely hydrated, so I plopped myself down on the nearest baggage caddy, and waited for my lightheadedness to subside. I did not have the energy to be more assertive. After the guests cleared, I asked again. The associate had cups RIGHT there at her computer. I couldn't believe I was deprioritized when it would've taken seconds. At check out, I handed my key, and gave my last name to the front desk. An hour later, I get a call to confirm I had checked out?"

"Breakfast was good "