The pictures all showed brand new rooms. Guess what? The pictures are all false and many of the pictures are not from the hotel at all. Internet works at very slow speed. Expect 1MB download to take 30 minutes. Breakfast is bread, one fruit, one other item. Three items maximum. Hot water last 3 minutes in the shower. Hotel provides 1 dirty towel and 1 roll of toilet that last for one use. The sheets are never changed and some day the dirty towel is not replaced and no toilet paper given. The hotel is dirty and old. It is a 1 star not a 3 star. Do not be fooled by any pictures they show or anything that state. They will tell you they are a 15 minute walk from Victoria Memorial, sure if you are an Olympic runner. It takes 1 hour to walk from the hotel to Victoria Memorial. Hotel states lots of services, like in room safe. There are none. Elevator does not always work, expect to walk up and down stairs. One good point is that the staff will always apologize but that still does not fix the problems. I assume other travelers who gave this hotel a good rating come from rundown areas with nothing there, they have no running water, so then this hotel will be a palace to them. I asked one guest who lives in a village with no toilet at all, thus, he was pleased with this hotel. I hope you read this experience and never stay here. I picked it because of the pictures they showed; boy was I wrong.