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"It was great experience"

"We arrived in the morning and the room was ready all staffs were very friendly. Good and clean room very good breakfast . We stayed for 2 days."

"ITC Sonar has the old world charm. It is trying very hard to stay relevant( and succeeding to some extent) after the advent of its bigger and better hotel next door, ITC Royal Bengal. But, for all its efforts, its a little jaded now. But its a large sprawling property. The Pan Asian restaurant is very good. A must eat place. A tip: Stay at ITC Sonar and use the facilities of its next door neighbor- ITC Royal Bengal"

"Great service."

"All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming. "

"Great breakfast service, courteous staff and excellent location for folks coming for US visa services at the consulate. "

"This was not our first trip to the Novotel. As a family of 5 we are looking for amenities, convenience, cleanliness, and value. And I must say that Novotel is 5 stars in all o these categories. I especially appreciate the friendliness of the staff. There is not a hotel in the world in this price range, in my humble experience, that can compare with Novotel Kolkata. We will definitely stay again. "

"Very poor staff and services. Rooms are small, with poor quality amenities, dirty towels, and stained and dirty bedsheets. Breakfast was below average with equally poor service by the staff. Not at all a 4-star hotel. Not recommended. "

"Interiors could be up graded There could be a better range of dishes at breakfast "

"The hotel is over all good but the things can be better. The menu in the restaurant is limited. It doesn't serve stuffed Parathas, almond and wall nut in breakfast. It doesn't show any business channel on TV. Staff is good and caring at all touch points. "