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Staff members are very professional. Specially Miss. Nitka

Excellent!!!!!!!!!!!!! 10 out of 10 ****************************

Nice condition welcoming people. Cost of breakfast is little high

Firstly, reception staff rarely used to pick calls, even from my room I used to call them 2-3 time then they used tu answer my call. Secondly, I went to Kolkata for work purpose, during the whole stay I couldn’t sleep properly because every day there was some function going on and the music used to play till 2-3 AM. Thirdly, I was staying there for around 8-9 days and did 3 different booking from different platforms. During the stay I had my birthday and hotel didn’t bothered to wish me. They didn’t do anything. Moreover, for one day I was staying on someone’s behalf, and that was a smoking room, I’m a non smoker person. I asked them to clean the room, I was waiting for 1.5 hours and still they didn’t even start cleaning the room. I was little pissed of after that. They should have at least informed me about the time how much it will took. I was just waiting waiting n waiting. Room service is pathetic, if you ask for anything then you need to call them 2-3 time to remind them that you had asked them for something. Furthermore, food was good and the 2 girls from house keeping from third floor KAISHIKI and SUJATA were good, they better increase their pay. This was the only good thing. I have to change my hotel because of all these issues.

Excellent personal touch in all interaction. Always tried to serve extra mile.

Best hotel in Kolkata, highly recommended. Very good for Wedding too :)

Had a nice stay over there considering everything. Love their Tandoori or grilled dishes

Great place for long stay, stayed for 8 days, the staff, food everything was perfect

In connection with my work and personal desire, I have traveled to many places and stayed in many big hotels in India and internationally. No doubt this personal trip at The Oberoi Grand was the best amongst them all. We enjoyed the stay in king class hospitality. The management gave us a free upgrade with a spacious premium luxury room with a balcony, delicious food, spacious lobby and always smiling staff... Will always remain the best stay at Kolkata!!!