Search Shopping Hotels in Kolkata

"Vintage hotel with no intention to renovate anything. Carpets look dirty and unmaintained. Tables have scratches all over. A woody barn smell persists instead of freshness."

"Property is good but could use some renovation for being ITC property, however the staff was extremely good and accommodating. Didn’t like the initial room and was changed to better room immediately. Special shut out to Ali in breakfast area and can’t remember the name of another staff who assisted with luggage and any help I needed. Really impressed with the staff. Location is also very goo considering it is 20 min to anywhere you want to go "

"Excellent service, good food, helpful staff. "

"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"Yes all good"

"Very convenient location. Excellent food and staff in the dining were excellent. Pratiskchya is excellent."

"I usually stay in Oberoi hotel but since it’s been closed for renovations I’ve been trying new hotels and i was very pleased with Kennilworth , superb location "