Search All-Inclusive Hotels in Kantenah

"Staff was great. The room, the butler … was great. Swim up room "

"We recently stayed 5 night's. We had private transfer from airport thru mts which i highly recommended so you dont have to wait for others. Check in we were upsold to a swimout by the ocean. Do not do that. In the photo they showed us, it showed a cabana in front of your room but it was like the land of broken cabanas that sat in front of your ocean view and were stacked 2 deep. Would have never upgraded if had known that. Would have stayed with our original swimout. Also ( not the hotels fault) the sargassum all collected right in front of our view. So stay away from these swimouts. Our butler was amazing. We had 2 during our stay and they did great. Room service was great. Cleaning staff was awesome. Definitely recommend the spa. Food was okay but didnt like that the " best" options/ restaurants you had to pay extra for. Was told few years ago the " best" options/ restaurants were included. The pool and activities were a great time. The best thing is walking playa del carmen. That was an absolute blast. If trying to be sold a different room just ask to see it first. "

"It is a beautiful hotel! There is no property around it to go for a stroll on property! I know the water of the ocean is rising so there is very little ocean beach!"

"Beautiful resort with fun games every afternoon. The kids loved it. Buffet food was as good as any all-inclusive with the Mexican food and fresh fruit being excellent. The animals make it worth going to this resort at least once. Worst dinner-reservation situation I've seen at an all-inclusive. You have to wait in line every morning to make one reservation for dinner two days in the future, if you get in line early enough."

"We stayed in the family resort. I think our stay would've been better if our room was located in the main building by the lobby and restaurants. The distance to the lobby was the same as walking across the street in the blazing sun. Highly recommended to ask for a room in the main lobby building. Buffet was not good. Not a lot of variety. Didn't seem very food safe for most of the foods; sweaty cheeses, cold meat and fruit just sitting out and not on ice or anything. You're better off ordering room service or reserving a restaurant! We tried to book an excursion, but guest services kept giving us different prices right in front of our eyes. We discussed a price the day before and agreed upon it. My husband took a photo of the info, next day we decided to go back and pay for the excursion. Guest service told us that they didn't offer that price. We showed them a photo of what the offered and they said "it was a mistake." Promotion was also offered if you gave 45minutes of your time to learn about "the circle"~ it's $32k if you want to be a member! Lots of pools for families. Beach had seaweed every day. Beaitiful mangroves. Lots of activities for kids."

"Breakfast there are only a few choices and items being made fresh are definitely the way to go. Helios is the spot to hit lunch or dinner. Room service food was excellent and easy to order. Chic Cabaret was a good time. Pool is always clean and nice with bars on either end. Butlers in the villas are very helpful with any room accommodations or reservations. "

"We had an amazing time here. We came for a wedding and the property had everything we could imagine and more. The concierge made the experience even more seamless, David and Cielo were lovely and so helpful. We cant wait to come back"

"Had a great experience! Recommended!"

"The staff was excellent and the property was very clean. The food however was absolutely terrible and very odd. I think i survived off of macaroons and mixed drinks. You would think you could atleast eat a sandwich but the bread was sticky and not toasted, one slice of meat, lettuce with brown spots and a slimy tomato. We had chicken at the Italian restaurant with pink centers, watery Pad Thai at the Japanese restaurant...it goes on. Pay more for another hotel or plan to eat off site."