Kantenah Trip

Kitchen should have more utensils and they should provide light blankets.

Great location. Good views. Bar area needs help to improve atmosphere.

The pools.. there is substantially no lounge chairs by the pools, and the number of chairs available on the beach is not nearly enough for the number of guests. I’ve never been to a Cancún resort where the pool was really unusable for sunning. Thus was the first one. The food.. it wasn’t very good. Maybe nothing was seasoned very well? And the restaurants were very difficult to reserve.

Clean room friendly staff takes care of you

High pressure sells pitch while checking in. Then non stop phone calls and had to unplug phone. Same on checkout, but some 299 deal which was an initial price. Our privacy light was turned on without us knowing and never received service or towels after first day. Had to get bottled water from gym. Flight experience was bad too. Was double charge 460.00 for luggage with 5 hours of calls and messages and still not refunded.