Restaurant

Reviews of Royal Suites Sultanahmet

Royal Suites Sultanahmet
Küçükayasofya mahallesi, Sehsuvar Bey sokak No.2 Sultanahmet, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 82 reviews" "
Rating 8 - Good. 13 out of 82 reviews" "
Rating 6 - Okay. 9 out of 82 reviews" "
Rating 4 - Poor. 9 out of 82 reviews" "
Rating 2 - Terrible. 13 out of 82 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Muzafar

Liked: Staff & service
Stayed 7 nights in Feb 2024
Response from hakan on 4 Mar 2024
thanks

6/10 Okay

MOSTHAK

Travelled with family
Liked: Cleanliness, amenities
Hotel information suggests that certain landmarks are 5 to 10 minutes away but in reality the landmarks are a bit more further away. The hotel staff are reactivate rather than proactive
Stayed 2 nights in Feb 2024
Response from hakan on 17 Feb 2024
thanks for your review but our laocation is clear so what can we do for it,its maximum 15 minutes from the highlights(walking distance)

10/10 Excellent

omed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time I’ve booked the hotel online and I found it very nice. Very friendly very helpful. I arrived 3:00 am in the morning receptionists was very good help me a lot and I’m really happy with their service and the price was really affordable and the money I paid I had more than that I’m so happy, I’m very satisfied they had to join room one was like double bed and a single bed and another 2 bed and the property had a small kitchen you can do your own thing. To be honest I think was perfect for the restaurants are very close and there’s a park is very good for family and the park is clean not too busy. Kids play around really good
Response from hakan on 13 Feb 2024
thanks

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location Staffs are very friendly and helpful
Stayed 5 nights in Dec 2023
Response from hakan on 6 Jan 2024
than you

10/10 Excellent

Stephen John Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, exactly what we needed.
Stayed 5 nights in May 2023
Response from hakan on 10 May 2023
thanks for your review

2/10 Terrible

Görkem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 aydan fazla olan vir rezervasyona iade veremeyen bir kuruluş.
Stayed 2 nights in Oct 2022
Response from Hakan on 31 Oct 2022
Sayın Görkem Bey,,öncelikle bizim tesisimizde konaklamadan neye istinaden 5 üzerinden 1 veriyorsunuz yada neyimizi değerlendiriyorsunuz.Yapmış olduğunuz etik mi ? Siz rezarvasyon yaparken iade edilmeyen oda seçeneğini kendiniz tercih etmişsiniz.Koşullar açıkken bu konuda bizi eleştirmeniz akla ziyan.

2/10 Terrible

helal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
نصيحه أقدمها لله الفندق غير صالح للسكن زباله
Stayed 3 nights in Sep 2022
Response from hakan on 9 Oct 2022
All room details were written while making the reservation. We warned you with a message despite this. It is interesting to make an economical room reservation and wait for a suite room..Such an evaluation and comment is shameful. How can we respect you?

6/10 Okay

Saqib

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel need upgrading not get by.
Cleanliness was ok, just bathrooms need upgrades and drains require flushing. Room was cramped up with furniture and space was very tight, not enough walking area around beds. Sofa bed was a disaster as I got my back pain back due to extremely uncomfortable and uneven layout. Not much help I got from hotel as they said not much they can do as it has been like this for every customer. Advised me to let kids sleep on it and let them be uncomfortable as they don't complain. How sad is that.
Stayed 4 nights in Aug 2022
Response from hakan on 17 Aug 2022
Unfortunately, sometimes our customers make reservations without reading the descriptions and room details. The room size is clearly written and the details are clear in the photos.Another issue is the sofa bed, I can't really understand it. Do I need to say that there is a difference in comfort between the sofa bed and the bed?Of course, there will be a big difference between the sofa bed and the bed in terms of sleep quality and you know that you will use a sofa bed. Then why are you criticizing it?Our suggestion to you was also very normal. It was more logical for children to use a sofa bed.

8/10 Good

Rauf

Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel is right next to a public park which has a playground for kids that is a plus. Also it is walking distance from all major historical places. Don't eat from the restaurant right across from the hotel though. They don't serve fresh food. For the price this hotel is not bad.
Stayed 5 nights in Jul 2022
Response from hakan on 5 Aug 2022
thank you

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sympathetic and caring management
Stayed 7 nights in Jul 2022
Response from hakan on 16 Jul 2022
thank you

10/10 Excellent

Abrar

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay especially with family and young children. Good location about 8 to 10 minutes walk to Blue Mosque and High Street where you can get Public Transport, Mr. Hakan is very kind, informative and helping host. There is a park just across the road that is open until midnight for children. Overall its nice, clean and safe accommodation.
Stayed 4 nights in Jun 2022
Response from hakan on 8 Jul 2022
thank you

10/10 Excellent

HIBA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok rahat bi oda bide herşey yakın ❤️❤️❤️
Stayed 9 nights in Dec 2021
Response from hakan on 5 Jan 2022
teşekkür ederim

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet peaceful spot great staff nothing was a problem
Stayed 5 nights in Apr 2021
Response from Hakan on 17 Apr 2021
Thanks for your review,hope to sea you again in our hotel.

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spending lovely time in turkey specially in Istanbul with Mt Turkish friend's once arrived in hotel get welcoming and greetings by Mr. Hakim was friendly and helpful
Stayed 14 nights in Jan 2021
Response from Hakan on 16 Mar 2021
Thank You.

10/10 Excellent

Trecia Key, Philippines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place. We love the kitchen and the big balcony. Very accesible to all shops. Thank you and we will come back again soon.
Stayed 9 nights in Dec 2020
Response from Hakan on 7 Jan 2021
Dear Guest, Thanks for your review, hope to see you again in our hotel.

8/10 Good

Fadel

Stayed 15 nights in Oct 2020
Response from hakan on 26 Nov 2020
thanks for your review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing in this place, two beds crammed in a 9 square meters, leak in the shower, not even a trash bin. Very very very overpriced for what you get, wouldn't cost more than $5-$12 anywhere else in the world.
Stayed 3 nights in Aug 2020
Response from hakan on 24 Aug 2020
Dear Guest, The description for this room clear and correct, so its 10 square meters and a twin room(two beds) so what is wrong with that ?trash bin is in the bathroom and the shower is standart so i thing you have a mental problem,the rate was less than 20 usd beacuse covid-19 normaly the rate was over 50 usd so i dont know your nationality but i thing that was your first travel because a room with a-c private bathroom ,television,free wi-fi and that kind of complain is not normal.

10/10 Excellent

Alaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from hakan on 22 Aug 2020
Dear Guest, Thanks for your review,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from hakan on 15 Jul 2020
thank you

8/10 Good

Mohamed Faisal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was good
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I want chang dates befor 25 jan but changing option was hide then 25 date going i was chang again bbooking from 30/01 2020 to 31/01 20 . than but 27 date hve not changing option last nighte 27 evening i was go at property and gett one roome for one nighte cash pay only 10 minutes letter i need amergancy chekout but counter cleark was not freinldly behavior and dont return my payment . i was checkout after 10 minutes there are some peoples bad
Stayed 2 nights in Jan 2020

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
If your in a budget this is the perfect option
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It’s a small residential in a very quiet area, but only the suite on the top is really nice, we were lucky that it was vacant when we checked in. All the other rooms are too small. People working there are very nice.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff very helpful very kind and very good location near to grand bazaar and sea and all restaurants very safe to walk at midnight to be honest will give them 5star service and recommend to other price is also reasonable
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Hasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from hakan on 4 Mar 2024
thanks

4/10 Poor

Yigit

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honnêtement n'y allez pas les murs sont déchirés, ça n'a rien d'un hôtel, le service c'est 0, aucun transport à proximité il faut marcher une dizaine de minutes pour un tram.
Stayed 7 nights in Dec 2023
Response from hakan on 17 Feb 2024
tabiki bazı eleştirilerinizi kabul edebilirim fakat ,oraya gitmeyin demek düpedüz saygısızlık,çorap ve ayak kokunuz yüzünden tüm otel etkilenmiş ken,nezaketen ağzımızı bile açmadık,dışarıdan ekstradan akrabanızı getirmenizi eleştirmedik yardımcı olduk.Ödediğiniz rakam ile ortak banyolu hostelde konaklayabileceksen bu yorum haksız ve adaletsiz

10/10 Excellent

EBRU

Travelled with family
İstanbul'daki adresimiz.
Biz iki gece 5 kişilik odada konakladık Odamız iç içe 2 odadan oluşuyordu. Havlu ve çarşaflar temizdi ve havlular 2. gün değiştirilmişti Odada mutfak, mutfakta bardak ketttle gibi eşyalar da vardı. Kahvaltımızı odamızda yaptık. Konum olarak çok iyi Sultanahmet meydanına 10 dk yürüme mesafesinde . Otelin sahibi ve resepsiyonda çalışan genç kibar ve saygılıydı. Tekrar İstanbul'a gittiğimizde kalmak için tercih ediceğimiz bir mekan Paramızın hakkını tamamıyla aldığımızı düşünüyoruz.
Stayed 2 nights in Nov 2023
Response from hakan on 25 Apr 2024
Teşekkür ederim

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Oct 2023
Response from Hakan on 27 Oct 2023
thanks for your review

10/10 Excellent

ZHIBEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from hakan on 28 Aug 2023
thanks

4/10 Poor

Murat

Stayed 7 nights in Jul 2023

8/10 Good

Ferit

Travelled with family
Liked: Cleanliness, staff & service
Freundliche Personel
Stayed 4 nights in Apr 2023
Response from hakan on 9 May 2023
Thanks for your review

10/10 Excellent

IMRANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from hakan on 14 Mar 2023
thanks

10/10 Excellent

IMRANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from hakan on 8 Mar 2023
thanks for your review

10/10 Excellent

Gabinus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutiqe hotel with 10 rooms in a very nice, historic building with very friendly staff. Bilal and Hakan are extremely kind and make you feel at home. The cleaning lady is very friendly too. No breakfast but a kitchen in the room, supermarket and restaurants around the corner. Next to the bankmachine is a small restaurant where locals eat: very good Turkish kitchen & low prices. Sit on the first floor and enjoy the view. 15 minutes walk to Aya Sofia and in a very nice, quiet neighbourhood. Opposite the hotel a small park where you can relax and enjoy the sun. Seaside is only 10 minutes walk. Next year I will definitely book this hotel again!
Response from hakan on 3 Nov 2022
Thank you

10/10 Excellent

IULIIA

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from Hakan on 26 Oct 2022
thanks

6/10 Okay

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Sep 2022
Response from hakan on 25 Sept 2022
thanks

8/10 Good

Flavia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Das Hotel liegt ganz in der Nähe von vielen touristischen Orten. Sehr freundliches und hilfsbereite Personal. Unser Zimmer war nicht groß, aber hatte alles was wir brauchten, und bei dem Preis hatten wir nicht mehr erwartet.
Stayed 6 nights in Aug 2022
Response from hakan on 10 Sept 2022
thanks for your review.

2/10 Terrible

Hatice

Stayed 2 nights in Sep 2022
Response from Hakan on 6 Sept 2022
Sayın misafir,gerçekten üzücü bir değerlendirme,sizlere karşı oldukça nazik davrandık gece saatlerinde resepsiyon hizmeti vermediğimiz halde saat 02.00 de korsan taksi isteğinizi ret etmek zorunda kaldık.Çıkış saati öğlen 12.00 olduğunu bildiğiniz halde defalarca sizleri uyarmak zorunda kaldık ve gelen yeni otel müşterilerini sizin yüzünüzden beklettik.Oto parkımız olmadığını bildiğiniz halde yinede talep de bulundunuz,Bizden şeker talebiniz oldu yok demedik (sanki bakkalmış gibi en nihayetinde 4 yetişkin sezonun tam orta yerinde 50 Euro karşılığında Sultanahmet meydanına 15 dakika yürüme mesafesinde bir otelde konakladınız ve bu değerlendirme adil değil.

10/10 Excellent

Alan Cesar

Stayed 2 nights in Aug 2022
Response from hakan on 17 Aug 2022
thank you

10/10 Excellent

Lona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war perfekt
Stayed 10 nights in Jun 2022
Response from Hakan on 5 Jul 2022
Thank you

8/10 Good

Adil

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ailem ile birlikte oldukça memnun kaldık Yürümek konusunda sıkıntısı olmayan için ulaşım sıkıntısı da yok Güler yüz samimiyet
Stayed 2 nights in Jun 2022
Response from hakan on 28 Jun 2022
teşekkürler

8/10 Good

marcus fredericus wilhelmus van de

Liked: Staff & service, amenities
Stayed 4 nights in Jun 2022

10/10 Excellent

Nilgün

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Freundliche Lage, nette Mitarbeiter
Stayed 7 nights in May 2022
Response from Hakan on 10 Jun 2022
Thanks for staying with us.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bodrum katında bir oda tasis edildi güneş bile görmüyordu bir daha tercih etmiyecegim
Stayed 1 night in May 2022
Response from hakan on 8 May 2022
Rezarvasyon yaptığınız oda tipi hakkında bilgi sahibi olmadan fikir belirtiyorsunuz

10/10 Excellent

Mohammed Youssef

Stayed 4 nights in Apr 2022

10/10 Excellent

kazuho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
このホテルに3泊しました。フロントの方は非常に親切で分かりやすい英語を喋っていただけます。WIFIは強力で困ることはありません。近くに夜遅くまで開いているスーパーやレストランがあり、滞在中の生活は快適です。ただメトロやトラムの駅まではそれぞれ15~20分程度歩かなければならないところが少し不便ですが、それ以外は非常に快適な滞在でした。
Stayed 3 nights in Mar 2022
Response from hakan on 13 Apr 2022
Thank you

10/10 Excellent

Naseeni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice staff, friendly and helpfull. The rooms Are not so big, but good for a little vaccation. Price is good.
Stayed 6 nights in Jan 2022
Response from hakan on 9 Feb 2022
Thanks for you review

8/10 Good

shifa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je werd goed ontvangen. Als je ze iets vraag gaan ze voor je uitzoeken. Ze maken voor je de afspraken bij voorbeeld( pcr test en de taxi naar de AirPort) alles gebeurt naar je wens. Hele fijne hotel en vriendelijke personeel. Dankjewel voor alles.
Stayed 14 nights in Jan 2022
Response from hakan on 30 Jan 2022
thank you