2 star hotel camouflaged as a 5 star hotel.
Service was poor- staff was not welcoming except one person during our two day two room stay.
Pool needs to be cleaned
Bathroom sinks clog up as well as the showers. The shampoos and conditioner offered were of poor quality. TVs are from early 2000’s- hard to use remote. And the one room the TV did not work.
Housecleaning is reluctant to do their job. It seems one needs to beg. The rude parking lot attendant almost wanted to fight me because i pulled my car to first get checked in, but he was forceful in making sure that i move the car away. Even though we are a family with kids and 4 luggage. And once i checked in, we had to carry our own luggage due to us being scared to speak with them.
Expedia and hotel should be ashamed. Expedia sold us stay with breakfast, we paid for this, yet hotel staff stated that we do not get breakfast. So both mornings we ate breakfast outside the hotel.
All around, this branch is living on its old glory days and brand name. Both of which are deteriorating because of bad up-keep and poor customer service.
Stay away.
