Search Family-Friendly Hotels in Hayes

"We stayed in the king with balcony room. Very large and impressive room with a great view out on to the Thames. Could not fault the staff who were always very helpful, polite and cheerful. We would highly recommend it and will return in the future. "

"Hotel is in a great location, close to the underground, cafes, restaurants and museums. Rooms and elevators are small and carpet needs an upgrade. I would stay here again!"

"Excellent location with dramatic views. "

"Staff was very attentive and accommodating. The hotel was experiencing a leaking roof that was coming through to the lobby but the situation was being handled with little disruption to the guest "

"Very convenient for Heathrow"

"Great location! Excellent service"

"Originally, our stay didn't start well, the bathroom hadn't been cleaned, a big clump of hair in the shower! After speaking to a woman on reception ( 3 times) we finally spoke to the manager of the hotel, who was polite, helpful & gorgeous! He kindly upgraded us to a 1 bed suite, it was a perfect experience after the initial hiccup. Will definitely stay here again when visiting london. Beautiful room, close to the Savoy theatre, i cannot praise the helpful manager enough. We enjoyed a swim on our departure day, great little pool we thoroughly enjoyed our stay, 5 stars!"

"This is a cute boutique hotel in a great spot in downtown London. Checking in was easy and smooth and we were within walking distance of tons of restaurants, stores, and transportation. The room was nice, if small. I accidentally booked a room without windows, which was a new experience, but the mood lighting in the room helped alleviate that to some degree. The lobby is a nice place to relax and the Continental breakfast was great, with tons of options and fresh pastries. Some small downsides that aren't a big deal but worth mentioning: The room did not have a lot of storage for our clothes. The far side of the bed didn't have outlets and we had to run a cord across the bed to charge a phone overnight. The room was also a bit stuffy, without much ventilation. Would definitely stay here again if I came into town."

"Just love a Cotizen M and this has to be one of the best!! Amazing location with a fabulous terrace. Staff as per usual - top notch and a credit to the chain!"