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"If I can sum it up in one word…. ‘Wow!’ This hotel was amazing. I booked a Japanese style room on the upper floor of the west wing with a private onsen. The room was spacious, clean and really comfortable beds. Sitting in the onsen and having a ‘cold drink’ with the views was amazing. The hotel staff was excellent on check- in and check-out. Dinner and breakfast service was also excellent."

"Excellent accommodation and super friendly staff."

"Not the most authentic ryokan experience - very touristy but service was nice and onsen was great"

"Beautiful property with lovely attentive staff."

"The staff that set up our meals was the best we have ever had she flew down the stairs with our shoes at lightening speed and explained every meal with a huge smile"

"Great location and new modern hotel. Breakfast was excellent too. "

"Gorgeous! So serene and feels rural even though its steps from the cable car stop. The room was really large, and of course the main attraction is the private on-porch onsen. I made the most of the hot spring, and I couldn’t get over the view from the dining room! Great place to unwind for 1-2 days on your trip, just like a spa—hang out in the onsen, enjoy the multi-course meals, and if you do feel like leaving, walk a few steps down the road to the Hakone ropeway and see if you can get a...

"Clean room and staff was excellent "