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"Staff sometimes was not friendly but the hotel is at great location and it is beautiful "

"Beautiful property really enjoyed our stay"

"A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic. "

"Very friendly, clean & nice"

"Fun, fine. Old style shared bathrooms a bit weird but fine"

"Excellent service "

"Pet-Friendly and clean "

"Overpriced, especially compared to other hotels in the area. The location is fine, but not as convenient as koreatown. The surprise fees were annoying. Having to go to the roof for coffee is annoying. No microwave or free coffee in the lobby is disappointing. The balcony is so small barely one tiny person can stand on it. Not being able to control temp in the room was awful, one staff member goes above and beyond (she works 3-10 ish) The bed was comfortable and I liked that the bathroom was not off the sleeping area. Fast elevator "

"Great location "