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"The hotel room is a bit old and outdated. The hotel location is perfect and just above the Grand Central Station."

"Great location nice room and bar/restaurant"

"Great location, clean room, comfortable bed. Great stay an"

"We were able to have a great family dinner for 15 in the Pub. Francisco the doorman was super helpful with our luggage and airport transportation and parking. "

"To small metal bed not comfortable. "

"We have very mixed feelings overall. Starting with the good: convenient location, nice room (direct view of the Empire State Building), free coffee in the mornings, most staff were friendly and helpful. Unfortunately, our stay didn't end well. We asked reception if they could order a taxi for us to the airport (as it's not impossible for foreigners to use the app for this) and were quoted the regulated price. To our surprise, at the agreed time a standard car showed up instead of a taxi. While this already wasn't what we agreed on, things got weirder as we noticed the driver discussing a kickback from our trip - probably explaining why we didn't get a taxi as requested. Not necessarily a problem on its own, but it felt like we didn't get what we asked for for personal gain. To make things worse, when we said we would pay by card, we were told we had to pay more then - not something that would have happened with a taxi and felt both unfair and dodgy. As the cherry on the cake, there was no tip option below 25% / couldn't enter a custom amount - while this is an epidemic in the US, it felt especially ridiculous as we were already paying more than what was agreed and how much the taxi's regulated price would have been."

"Nice staff"

"Super friendly staff, walkable and great food on site "

"We enjoyed our stay at The Westin it was walking distance to Grand Central Station making it easy to navigate just about anywhere we wanted to go. The staff was excellent and rooms was spacious and clean. I would stay here again on my next trip to New York."