Outdoor pool, pool umbrellas, pool loungers

Reviews of Anantara Downtown Dubai Hotel

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 498 out of 663 reviews" "
Rating 8 - Good. 108 out of 663 reviews" "
Rating 6 - Okay. 30 out of 663 reviews" "
Rating 4 - Poor. 13 out of 663 reviews" "
Rating 2 - Terrible. 14 out of 663 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yizhou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Abdulrahman, Basaksehir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great panoramic views of the city, very clean, neat, and the front desk staff more than welcoming
Stayed 2 nights in May 2024
Response from Husam Malki General Manager on 23 May 2024
Dear Abdulrahan,Thank you for sharing your experience at Anantara Downtown Hotel. We are delighted to hear that you enjoyed the great panoramic views of the city from our property. Our team takes great pride in maintaining cleanliness and ensuring a neat environment for our guests.We are especially pleased to hear that our front desk staff provided welcoming and hospitable service during your stay. Your kind words motivate us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another memorable stay at Anantara Downtown Hotel.Best regards,Husam MalkiGeneral Manager

10/10 Excellent

Marcus, Beeford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, staff are always so kind & wanting to help. This is my goto hotel for when I’m on business trips in Dubai
Stayed 5 nights in May 2024
Response from Anantara Downtown Dubai Hotel on 15 May 2024
Dear Marcus,Thank you for your wonderful words of appreciation. We love to have you stay with us and look forward to welcoming you back soon!

6/10 Okay

craig

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is bery average in terms of decor. The restaraunts and bar facilities are also limited.
Stayed 1 night in May 2024
Response from Husam Malki General Manager on 10 May 2024
Dear Craig,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights about the decor and amenities, as they help us improve our services to meet our guests' expectations.We look forward to welcoming you back and exceeding your expectations on your next visit.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff at the hotel was very helpful and accommodating
Stayed 6 nights in Apr 2024
Response from Husam Malki General Manager on 10 May 2024
Dear Melissa,Thank you for your kind words about our staff's helpfulness and accommodation. We strive to provide exceptional service, and I'm glad to hear that they contributed positively to your experience.We look forward to welcoming you back for another enjoyable stay.

8/10 Good

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property Nice upkeep Friendly staff Quiet and conveniently located Just needs nightly entertainment for guests who don’t wish to go out every night
Stayed 7 nights in Apr 2024
Response from Husam Malki General Manager on 10 May 2024
Dear Tracy,Thank you for your kind words about our property, upkeep, friendly staff, and convenient location. Your feedback regarding nightly entertainment is valuable, and we will consider it as we strive to enhance our guests' experiences.We look forward to welcoming you back and exceeding your expectations on your next visit.

10/10 Excellent

ires

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, everyone was accommodating & friendly & hotel was really nice as well.
Stayed 2 nights in Apr 2024
Response from Husam Malki General Manager on 10 May 2024
Dear Ires,Thank you for your wonderful feedback! I'm delighted to hear that you had an amazing experience at our hotel and found everyone accommodating and friendly. We're glad you enjoyed the overall experience and found the hotel to your liking.We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Ajit

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Husam Malki General Manager on 10 May 2024
Dear Ajit,Thank you so much for the 5 out of 5 feedback. Looking forward to have you here back in Anantara Downtown Dubai Hotel.

10/10 Excellent

Alexander, Laconia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Husam Malki General Manager on 10 May 2024
Dear Alexander,Thank you for your 5 out of 5 rate! We look forward on welcoming back here in Anantara Downtown Dubai Hotel!

8/10 Good

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Husam Malki - General Manager on 24 Mar 2024
Dear Mr. Gurpeet,Many thanks for the inspiring word.We hope to welcome you again in the near future. Sincerely,

8/10 Good

Herinder Pal Singh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team of the Anantara are wonderful.
Stayed 4 nights in Feb 2024
Response from Husam Malki - General Manager on 7 Mar 2024
Dear Mr. Herinder Pal Singh, Thank you for your kind words! We're delighted to hear that you found the team at Anantara Downtown Dubai Hotel to be wonderful. Providing excellent service is our top priority, and we appreciate your positive feedback.If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to welcoming you back for another wonderful stay.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

khaled

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Husam Malki - General Manager on 23 Feb 2024
Dear Mr. Khaled, Thank you for the lovely ratings. This denotes that you had an enjoyable stay at Anantara Downtown Dubai Hotel. We are all looking forward to the pleasure of welcoming you again in the near futureThank you and kind regards, Husam MalkiGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the staff serving breakfast deserve a special mention, nothing was too much trouble.
Stayed 3 nights in Feb 2024
Response from Husam Malki - General Manager on 23 Feb 2024
Dear Mr. Stephen, We sincerely appreciate your positive comments regarding the excellent service you experienced during breakfast at Anantara Downtown Dubai. It brings us immense joy to learn that our staff went above and beyond to make your dining experience special.Our team takes great pride in providing outstanding service, and your acknowledgment serves as encouragement for their efforts. If there are any specific team members you would like to mention or any aspects of the service that stood out to you, we would love to hear more.Thank you for choosing Anantara Downtown Dubai, and we look forward to welcoming you back for more memorable experiences.Best regards,Husam MalkiGeneral Manager

8/10 Good

Thomas

Stayed 2 nights in Feb 2024
Response from Husam Malki - General Manager on 23 Feb 2024
Dear Mr. Thomas, Thank you very much for taking the time to share your ratings for Anantara Downtown Dubai Hotel. Should you have any concerns, please don't hesitate to contact us. Sincerely,Husam MalkiGeneral Manager

2/10 Terrible

Nikesh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is old with lots of issues. For example, hot water runs out quick. The electrical sockets are in random places and not in the bathroom for the hair dryer. The towels and bed linens are terrible too. I expected better from Anantara.
Stayed 1 night in Feb 2024
Response from Husam Malki - General Manager on 23 Feb 2024
Dear Mr. Nikesh, Thank you for sharing your feedback about your recent stay at Anantara Downtown Dubai. We appreciate your honesty and regret to learn that your experience did not meet your expectations.Please accept our sincere apologies for the inconveniences you faced, such as the issues with hot water, the placement of electrical sockets, and the quality of towels and bed linens. We value your feedback, and we assure you that we take these concerns seriously.Our team is committed to improving our services and facilities, and your input will be shared with the relevant departments for further evaluation and corrective measures. We hope that you'll consider giving us another opportunity to provide you with a more positive and enjoyable experience in the future.If there are any specific details you'd like to share or discuss further, please feel free to reach out to our Guest Relations team.Thank you for your understanding, and we look forward to the possibility of welcoming you back for an improved stay.Warm regards,Husam MalkiGeneral Manager

8/10 Good

Pranav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
It’s the old Oberoi but the service remains as good and it’s been refurbished. Great property, very good service and I would stay here again. Very comfortable…
Stayed 5 nights in Feb 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Pranav, Thank you for choosing to stay at Anantara Downtown Dubai Hotel and for taking the time to share your positive feedback. We're delighted to hear that you enjoyed your experience and found the property, service, and comfort to be to your satisfaction.We appreciate your kind words, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future. If you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Anantara, and we hope to have the opportunity to serve you again soon.Warm regards,Husam MalkiGeneral Manager

2/10 Terrible

Ali

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Staff was not helpful at all.
Stayed 5 nights in Feb 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Ali,I apologize for the inconvenience you faced with our staff. Your feedback is important, and we're committed to addressing and improving our service. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

MARIANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Anantara very much. Every single staff member I encountered was very helpful a polite. Will definitely choose Anantara Downtown for my next visit in Dubai.
Stayed 3 nights in Feb 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Ms. Mariana,Thank you for choosing Anantara Downtown Dubai Hotel, and we are delighted to hear that you enjoyed your stay with us. Your kind words about our helpful and polite staff are truly appreciated.We look forward to welcoming you back for your next visit to Dubai. If there's anything specific you'd like to share or if we can assist with anything, please feel free to reach out. We value your patronage and strive to provide excellent experiences.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

Mogamat Shuaib

Stayed 7 nights in Feb 2024
Response from Husam Malki - General Manager on 24 Mar 2024
Dear Mr. Shuaib,Many thanks for the lovely rating.We hope to welcome you again in the near future. Sincerely,

10/10 Excellent

gunjmaa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasure for me to staying at your hotel. Fantastic
Stayed 1 night in Feb 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Gunjmaa,Thank you for choosing to stay at Anantara Downtown Dubai Hotel. We are thrilled to learn that you had a fantastic experience during your time with us.Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or if there's anything more you'd like to share, please feel free to reach out.We look forward to the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique & Luxuries hotel
It was one of the best experiences I ever got, started from the great welcoming and end it with a smooth check out, Food was awesome and rooms are exceptional
Stayed 3 nights in Feb 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Emad,Thank you for choosing Anantara Downtown Dubai Hotel, and we're thrilled to hear that your experience was one of the best. It's delightful to know that you enjoyed the warm welcome, exceptional rooms, and delicious food.Your satisfaction is our reward, and we look forward to the opportunity of welcoming you back for more memorable experiences. If you have any specific feedback or requests for your next visit, please feel free to share.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Jason,Thank you for the lovely ratings. We hope to welcome you again soon to Anantara Downtown Dubai Hotel. Sincerely,Husam MalkiGeneral Manager

10/10 Excellent

Marcus, Beeford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Will certainly stay there again next time I’m in Dubai. Easy walking to local touristy bits and restaurants, staff were very helpful & accommodating. I received not just one upgrade as a VIP member but two. Restaurants on site were very good as well.
Stayed 6 nights in Jan 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Marcus, Thank you for choosing Anantara Downtown Dubai Hotel and for sharing your fabulous experience with us. We're delighted to hear that you had a wonderful stay, enjoyed the convenient location, and found our staff helpful and accommodating.It's great to know that you appreciated the upgrades as a VIP member and enjoyed the on-site restaurants. We look forward to welcoming you back on your next visit to Dubai.If you have any specific comments or preferences for your future stays, please feel free to reach out.Thank you for choosing Anantara, and we can't wait to serve you again.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

Mindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed at. 5 star from start to finish. Will definitely be returning.
Stayed 3 nights in Jan 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Mindi, Thank you for your kind words! We're thrilled to hear that your stay was 5-star from start to finish. Looking forward to welcoming you back soon.Warm regards,Husam MalkiGeneral Manager

10/10 Excellent

Afzal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was v nice and luxurious
Stayed 5 nights in Jan 2024
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Mr. Afzal, Thank you for choosing Anantara Downtown Dubai Hotel, and we are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we appreciate your positive feedback regarding the experience.If you have any specific highlights or if there's anything else you'd like to share about your stay, please feel free to provide more details. We look forward to the pleasure of welcoming you back for another luxurious experience.Best regards,Husam MalkiGeneral Manager

10/10 Excellent

Tsebelu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in downtown Dubai.
Stayed 4 nights in Jan 2024
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Mr. Tsebelu, Greetings from Anantara Downtown Dubai Hotel!Thank you very much for sharing this great feedback on your recent stay. These lovely ratings denote your wonderful experience with us. We would be delighted to welcome you again in the near future. Yours sincerely, Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

6/10 Okay

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The king bed was just two twins pushed together - we kept falling in the cracks! I expected more.
Stayed 3 nights in Jan 2024
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Ms. Michelle, Thank you for choosing to stay at Anantara Downtown Dubai Hotel. We appreciate your feedback and apologize for any inconvenience you experienced with the bed configuration. Your comfort is of utmost importance to us, and we regret if we fell short of your expectations.We will address this concern with our team to ensure we provide a seamless and comfortable experience for our guests in the future. If there are any other aspects of your stay that you'd like to discuss or if there's anything we can do to enhance your experience, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

8/10 Good

Kalil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Mr. Kalil, Many thanks for the 4-star rating!It would be great if you could share more details about your stay. We are all looking forward to the pleasure of welcoming you again at Anantara Downtown Dubai Hotel in the near future. Thank you and kind regards, Husam MalkiGeneral Manager

8/10 Good

Simi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water and products are not good for skin and hair. Other than that amazing views. Service was okay.
Stayed 8 nights in Jan 2024
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Mr. Simi, Thank you for sharing your feedback regarding your recent stay at Anantara Downtown Dubai Hotel. We appreciate your compliments on the amazing views and service. However, we apologize for any inconvenience you faced with the water and products not meeting your expectations.Your feedback is valuable, and we will certainly review and address the concerns you raised to ensure a more enjoyable experience for our guests. If you have specific details or preferences regarding the water and amenities you prefer, please feel free to let us know, and we will do our best to accommodate.We appreciate your understanding and look forward to the opportunity to welcome you back for an improved experience.Best regards,Husam MalkiGeneral Manager

10/10 Excellent

Juan

Stayed 8 nights in Jan 2024
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Juan, Thank you for the lovely ratings. We hope to welcome you again to Anantara Downtown Dubai Hotel. Sincerely,Husam MalkiGeneral Manager

10/10 Excellent

Antonio Pak Tat

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and helpful..
Stayed 3 nights in Jan 2024
Response from Husam Malki - General Manager on 16 Jan 2024
Dear Mr. Tat, Thank you for sharing your positive experience at Anantara Downtown Dubai Hotel. We appreciate your kind words about our staff's friendliness and helpfulness. It's our pleasure to have made your stay enjoyable. We hope to welcome you back soon!Best regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

10/10 Excellent

Stanislava

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 1 night and despite the breakfast taking too long and we were about to miss our slot at Burj Khalifa, they quickly arranged breakfast boxes and hotel car To drop us off. The staff couldn’t do enough for us and the hotel and the rooms are beautiful.
Stayed 1 night in Jan 2024
Response from Husam Malki - General Manager on 16 Jan 2024
Dear Mr. Stanislava, I trust this message finds you well.Thank you for taking the time to share your recent experience at Anantara Downtown Dubai Hotel. We're delighted to hear that you enjoyed your stay with us, and I appreciate your understanding regarding the breakfast delay.Our team is dedicated to ensuring our guests' comfort and satisfaction, and I'm glad to learn that our staff quickly responded to the situation by arranging breakfast boxes and transportation to help you catch your slot at Burj Khalifa.Your kind words regarding the beauty of the hotel and rooms are truly appreciated. We strive to provide memorable experiences for our guests, and feedback like yours motivates us to continue delivering exceptional service.If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to reach out. We value your insights, and your feedback is instrumental in our ongoing efforts to enhance our guest experience.Once again, thank you for choosing Anantara Downtown Dubai Hotel. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

10/10 Excellent

Manmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to Rane ate the rooms
Stayed 5 nights in Jan 2024
Response from Anantara Downtown Team on 13 Jan 2024
Dear Manmeet,We thank you for taking the time to write a review for your stay with us.We sincerely appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Shaween Zaki and Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Dec 2023
Response from Anantara Downtown Team on 13 Jan 2024
Dear Shaween Zaki.We thank you for taking the time to write a review for your stay with us.We sincerely appreciate your feedback and hope to welcome you back soon.Warm Regards,

10/10 Excellent

Tehseen

Stayed 4 nights in Dec 2023
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Ms. Theseen, Many thanks for the lovely ratings. Looking forward to welcome you again in the near future. Sincerely,Husam MalkiGeneral Manager

10/10 Excellent

Manmeet

Stayed 1 night in Jan 2024
Response from Husam Malki - General Manager on 31 Jan 2024
Dear Mr. Manmeet,Many thanks for the lovely ratings. We hope to welcome you again to Anantara Downtown Dubai Hotel in the near future. Sincerely,Husam MalkiGeneral Manager

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Mahesh and Moustafa made sure I had a seamless check in process and went to every extent to make sure the stay was as comfortable as possible! Will def return
Stayed 1 night in Dec 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Mr. Siddharth, I hope this message finds you well.We are overjoyed to receive your kind words about your recent stay at Anantara Downtown Dubai Hotel. Thank you for taking the time to share your positive experience, especially regarding our amazing staff, Mahesh, and Moustafa.It warms our hearts to know that they made your check-in process seamless and went the extra mile to ensure your stay was as comfortable as possible. Providing exceptional service is at the core of our values, and your feedback reinforces our commitment to delivering memorable experiences.We are truly grateful for your recognition, and Mahesh, Moustafa, and the entire team look forward to the pleasure of welcoming you back for another wonderful stay. If there are specific aspects you enjoyed or if you have any preferences for your next visit, please feel free to share.Thank you once again for choosing Anantara Downtown Dubai Hotel. We appreciate your patronage, and we can't wait to host you again in the near future.Warm regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

10/10 Excellent

Taijahnai

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Husam Malki - General Manager on 17 Feb 2024
Dear Mr. Taijahnai,Thank you for the lovely ratings. We hope to welcome you again to Anantara Downtown Dubai Hotel. Sincerely,Husam MalkiGeneral Manager

10/10 Excellent

varun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay
it was one of my best stays with amazing hospitality. Loved the views of Burj from the Room. Will highly recommend it.
Stayed 2 nights in Dec 2023
Response from Anantara Downtown Team on 23 Dec 2023
Dear Varun,Many thanks for the amazing rating and review following your recent stay to Anantara Downtown Dubai Hotel.We will be delighted to welcome you again.Warm regards,

10/10 Excellent

MOHAMMAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and super central. The staff is amazing from checking and to the last person at the checkout. Courteous , helpful and always smiling . Thank you Emaan , Rahul, Nicholas and the team to make our stay so much fun and made us feel like family 🙏
Stayed 6 nights in Dec 2023
Response from Anantara Downtown Team on 23 Dec 2023
Dear Mohammad,We thank you for taking the time to write a review for your stay with us.We sincerely appreciate your feedback and hope to welcome you back soon!Warm Regards,

10/10 Excellent

May

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I very much enjoyed my stay at the hotel. It is very clean, and staff are really helpful and friendly.
Stayed 8 nights in Dec 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Ms. May, I hope this message finds you well.On behalf of the entire team at Anantara Downtown Dubai Hotel, I want to express our sincere appreciation for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your time with us.Your compliments about the cleanliness of the hotel and the helpful and friendly staff have brought smiles to our faces. It is our commitment to provide a comfortable and welcoming environment for our guests, and we are thrilled that we succeeded in making your stay memorable.We are grateful for your patronage and for choosing Anantara Downtown Dubai Hotel for your accommodation needs. If there is anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more.Thank you once again for your positive feedback, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

10/10 Excellent

Memunah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very welcome and always make sure we are fully satisfied & comfortable
Stayed 7 nights in Sep 2023
Response from Husam Malki - General Manager on 24 Dec 2023
Dear Memunah,We thank you for taking the time to write a review for your stay with us.We sincerely appreciate your feedback and hope to welcome you back soon!Warm Regards,

6/10 Okay

Chun, Berkeley

Liked: Cleanliness, amenities, property conditions & facilities
Service was just okay. They try hard, but still awkward.
Stayed 2 nights in Dec 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Mr. Chun, I hope this message finds you well.I would like to extend my gratitude for sharing your feedback regarding your recent experience at Anantara Downtown Dubai Hotel. Your insights are invaluable, and we appreciate your honesty in providing us with areas where we can improve.I am sorry to hear that the service you received was not up to your expectations, and I sincerely apologize for any awkwardness you may have experienced. Please rest assured that your feedback has been shared with our team, and we are committed to addressing the areas that need improvement.We value your input, as it helps us identify opportunities for enhancement and ensures that we continue to strive for excellence in our services. If you have any specific details or suggestions you would like to share, please feel free to reach out.Thank you for choosing Anantara Downtown Dubai Hotel, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

4/10 Poor

Fahim

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Probably the worst Anantara I have stayed in. The hotel entrance is a real issue. The staff is underwhelming. Service was quite awful. Pool area is not that great. Rooms were great!
Stayed 4 nights in Nov 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Mr. Fahim, I hope this message finds you well.I would like to express my sincere apologies for the disappointing experience you encountered during your stay at Anantara Downtown Dubai Hotel. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations.I understand that the hotel entrance, staff service, and pool area did not meet your standards, and for that, I apologize. Your concerns have been taken seriously, and we are conducting a thorough review of the issues you highlighted to ensure corrective measures are implemented promptly.We are particularly disheartened to hear that the service you received was below our usual standards. Please be assured that the necessary steps will be taken to address this matter, and additional training will be provided to our team to enhance their performance.I am pleased to hear that you found the rooms to be great. However, we understand that a seamless experience encompasses all aspects of your stay, and we are committed to making the necessary improvements to ensure a more enjoyable and satisfying visit in the future.If there are specific details or additional feedback you would like to share, please feel free to reach out. Your feedback is a valuable tool for us to learn and grow, and we appreciate your honesty.We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel

10/10 Excellent

Manpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Nov 2023
Response from Anantara Downtown Dubai Hotel on 5 Dec 2023
Dear ManpreetThank you for choosing to stay with us and we sincerely appreciate your wonderful feedback and review.We hope to be of service to you again in the near future.Anantara Downtown Dubai

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting Dubai for the first time as a part of our honeymoon. This hotel did not disappoint and was a stand out in our overall trip. From the moment we arrived the staff was incredibly helpful and friendly, they made our honeymoon visit so special. The facilities were great, room was so relaxing and comfortable. The hotel had excellent food options which meant we never wanted to leave for our breakfast. When we came back after a long day in the desert Veranga surprised us with a beautiful bubble bath waiting for our return. We continue to miss going downstairs to the stunning outdoor pool with the always helpful Glenn there to assist. I would recommend this hotel to anyone whether you are visiting for business or pleasure. Cannot wait to come back!
Stayed 2 nights in Nov 2023
Response from Anantara Downtown Dubai Hotel on 5 Dec 2023
Dear EthanWe were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. We are very much looking forward to welcoming your return to Anantara Downtown Dubai in the near future for another memorable experience.Warm RegardsAnantara Downtown Team

10/10 Excellent

Subhashri, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Anantara Downtown Dubai on 23 Dec 2023
Dear Subhashri,Thank you for taking the time to leave a 5 star rating for your recent stay with us.We hope to welcome you back to Anantara Downtown Dubai Hotel soon.Warm regards,

8/10 Good

Shiva

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Mr. Shiva, Thank you for taking the time to share your feedback. Should you have any specific concerns to share with us, please don't hesitate to contact us. We hope to see you again at the Anantara Downtown Dubai Hotel. Sincerely,Husam MalkiGeneral Manager

10/10 Excellent

Sunil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Mr. Sunil,Thank you for the lovely ratings. We hope to see you again to Anantara Downtown Dubai Hotel. Sincerely,Husam MalkiGeneral Manager

2/10 Terrible

Muhammad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They charged me extra 36 dollars for first guest. I booked king bed room and we were only 2 adults
Stayed 1 night in Nov 2023
Response from Husam Malki - General Manager on 8 Jan 2024
Dear Mr. Muhammad, I hope this message finds you well.I would like to extend my sincerest apologies for the inconvenience you encountered regarding the extra charge during your recent stay at Anantara Downtown Dubai Hotel. Your feedback is crucial to us, and we deeply regret any confusion caused.Upon reviewing your concern, it appears that an error occurred in the billing process, leading to the additional charge. Please rest assured that this matter is being thoroughly investigated to prevent such discrepancies in the future.To address this issue promptly, we will be refunding the extra amount of 36 to your account. You should see this adjustment reflected in your statement shortly. We understand the importance of accurate billing, and we are committed to resolving this matter to your satisfaction.We sincerely apologize for any inconvenience caused, and we value your understanding in this matter. If there are any further concerns or if you have additional feedback you'd like to share, please feel free to reach out.We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Husam MalkiGeneral ManagerAnantara Downtown Dubai Hotel