Firstly, reception staff rarely used to pick calls, even from my room I used to call them 2-3 time then they used tu answer my call.
Secondly, I went to Kolkata for work purpose, during the whole stay I couldn’t sleep properly because every day there was some function going on and the music used to play till 2-3 AM.
Thirdly, I was staying there for around 8-9 days and did 3 different booking from different platforms. During the stay I had my birthday and hotel didn’t bothered to wish me. They didn’t do anything.
Moreover, for one day I was staying on someone’s behalf, and that was a smoking room, I’m a non smoker person. I asked them to clean the room, I was waiting for 1.5 hours and still they didn’t even start cleaning the room. I was little pissed of after that. They should have at least informed me about the time how much it will took. I was just waiting waiting n waiting.
Room service is pathetic, if you ask for anything then you need to call them 2-3 time to remind them that you had asked them for something.
Furthermore, food was good and the 2 girls from house keeping from third floor KAISHIKI and SUJATA were good, they better increase their pay. This was the only good thing.
I have to change my hotel because of all these issues.
Hyatt Regency Kolkata
A verified traveller stayed at Hyatt Regency Kolkata
Posted 3 weeks ago