Search Hotels Near Cheshire Oaks Designer Outlet,

"Clean room and beautiful environment"

"Sadly nobody was around to check us in so we were waiting around in the lobby for a while trying to find a member of staff. When somebody finally arrived she was gruff and unwelcoming. The property and grounds are beautiful. The room was very pleasant and comfortable but unfortunately there was zero hot water so both my daughter and I had the joy of a freezing cold shower in the morning. The breakfast was delivered by a very friendly and attentive waitress but unfortunately the beans, bacon and egg were all cold whereas the hash brown and sausage were very hot so I assume the chef left the plate to go cold whilst the other items cooked. Overall I’d be willing to try the place again but we did experience some fundamental issues that did detract from the stay sadly. "

"Lovely hotel everything what you needed was there for you."

"Very"

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."

"Outstanding Hotel and amenities door men and breakfast staff can't do enough for you. The reception team are not quite as good! However, we had an amazing stay."

"Nice hotel"

"Room was clean and comfortable. Hotel was noisy during the night - people noisy in corridors and dogs barking in rooms."

"Friendly staff and lovely ‘character’ hotel room. Next time we’ll try the spa which looked lovely too."