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"Wonderful stay with family "

"Our third stay at abode Chester and have to say there was a change in the quality of service from the reception staff and the breakfast staff from our previous last two stays! As we have done before once settled in room called reception and asked for some ice to be sent up to the room, but this time we were told we had to call the bar on level 5. Day one breakfast was excellent. The second day was not good at all. The waitress delivered the drinks with no milk and by the time we got it the drinks were cold. The food order was wrong asked for no mushroom and fried egg cooked on both sides. Came with mushroom and egg was snotty.the breakfast was returned and even after requesting no mushroom for the second time it returned with the mushroom. She also slammed everything down on the table! It was as if she did not want to be there and her top had a big stain down it. The bar staff were excellent. We eat out both nights on our return the receptionist had her head in her hands as if she was asleep! Been a big change in staff not good. "

"Peter on reception was amazing and very helpful. From start to finish, he went above expectations to ensure we had a great stay"

"Staff very professional,helpful &courteous.Ideal for travel be it by train,taxi or bus"

"Stayed last winter had a great time , upgraded to a larger room this time and so glad we did . Service and food were great , room just needs a mini fridge to take it to the next level ."

"Excellent hotel. The room was lovely, and breakfast probably the best hotel breakfast I’ve ever had! We will definitely be back!"

"Stunning location. Room and food first class. "

"Lovely hotel with an excellent location but starting to show signs of age. "

"Best staff ever reception bar dinning breafast was the breakfastplenty of choices everywhere spotless would stay again notbto be missed shower really good spacious note excellent gor hhe larger person double shower withwideopening only thing could do with handrail as shower dtep up bit high if yourv5.ft2 orless"