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"Tv remote did not work. Breakfast supplies not replenished for quite a time after a large group consumed most of them. Room service failed to make up bed or replace used coffee cups. Who knows what else they failed to clean. Room generally felt tired."

"Out of all the many UK hotels I have stayed in, this outranked them. The staff were very welcoming, informative and the room was fitted out to a high standard. Well worth the visit - evening meal - steak cooked with a good balance of flavour and breakfast really good."

"No issues, seamless registration, front of house staff are great - room lovely and clean, hotel at Junction of M56 and easy access to Warrington / Runcorn"

"The location is perfect. Very easy to walk into the centre and with plenty of amenities nearby. The staff are excellent. Very friendly and happy to help. New hotel so modern, light and comfortable rooms."

"Breakfast was terrible value. it was offered as a continental breakfast but what actually came were offerings that did not include and cheese or ham or even a boiled egg. My husband discussed it the manager. There is a new menu on its way.Staff were all very friendly.There just seemed to be fewer around than on previous stays over the years.in general the hotel is in a great location. Short walk into centre of Chester, great parking under the hotel for £20 per night. Just think the rooms are maybe getting a little bit tired and we just couldn't work the TV . There was also a lack of general info in the room. It's all on app/site but again not easy to use. Would I go back again? Yes, but only in the Enviable or Most enviable rooms. Never had a suite yet in the numerous stays since it opened."

"Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom."

"Clean room, although the bed was a bit squeaky. Breakfast was good but a bit limited as I was late going for breakfast "

"Excellent stay, food excellent and staff were welcoming and made our trip."

"Clean room and beautiful environment"