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"Loved staying here, very clean and tidy and great for the kids. Lovely breakfast and evening meal in the restaurant. Nice and quiet and a fantastic location. Only downside was the lift wasn’t working. Managed fine up two flights of stairs but with the kids and their many bags it would have been easier in the lift. And there was a slight gap under the shower screen so the bathroom floor ended up a little wet after a shower."

"Nice staff "

"Very friendly staff and lovely restaurant/ bar. Bit confusing as a walking couple arriving at the station and trying to find the hotel but when leaving found the easy route back to the train station. If researched better would have been easy."

"The whole hotel was perfect, it's pictures and website do not do it justice. The decor throughout was flawless and well matched, absolutely no tired areas. The pool and spa areas were spacious and well thought out, we really loved the relaxing Japanese gardens. We are at the Palm restaurant in the evening, the wonderful food and cocktails, coupled with the pianist left us totally relaxed. Love this hotel, can't recommend it enough "

"Very welcoming, excellent staff, very clean and great location."

"Fabulous dog friendly hotel in the beautiful city of Chester"

"Checked in for one night on 19th July 2025 check in was a breeze, very big room with kettle tea coffee etc , an iron board hair dryer no need to ring house keeper for anything, would highly recommended to anyone… solo travelers or families 👍🇮🇪"

"best night sleep! nice food and great massage / SPA"

"The spa was really nice and there were walking areas around the hotel that I enjoyed."