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"Staff went above and beyond. "

"Great location on a canal, very close to the railway station, and bars , restaurants in the city centre. Clean comfortable room and a great bathroom with a walk-in shower. Friendly staff. Breakfast was good, large selection of food to choose from . Would return, and recommend . "

"Customer service was brilliant. Excellent food, drink and spa. Definitely coming back! "

"Historic pub within walking distance of everything you need to see within the beautiful city of Chester. No hesitation in staying there again. "

"Make sure you get the room you ordered and not at the seperate cheap and horrible room in the other side of the Hotel complained and moved us booked for two days hotel said one night supervisor manager pedro agreed 2 day room was locked after we cane back from shopping and hotel wanted to charge double the rate. Been a few times but will never go back. Really disappointed "

"Lovely stay "

"Gym was good. Fair selection of items and clean"

"Some areas looking a little tired but generally all fine. The staff worked hard to make sure that guest needs were met."

"Shops nearby, good access to city. Did not use spa."