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DoubleTree by Hilton Hotel and Spa Chester

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Bar (on property)
Outdoor spa tub
Indoor pool
Pool
Terrace/patio

Overview of DoubleTree by Hilton Hotel and Spa Chester

UNESCO Sustainable Travel Pledge

DoubleTree by Hilton Hotel and Spa Chester

4.0 star property

8.4/10 Very good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD

Explore the area

  • Popular LocationChester Music Theatre3 min drive
  • Popular LocationCountess of Chester Hospital6 min drive
  • Popular LocationGrosvenor Park7 min drive
  • AirportLiverpool (LPL-John Lennon)26 min drive

Room options

About this area

Chester

Located in Chester, DoubleTree by Hilton Hotel and Spa Chester is in the historical district and near a train station. Chester Golf Club is worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Chester Zoo and Blue Planet Aquarium. Looking to enjoy an event or a match while in town? See what's going on at Chester Racecourse. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking, horse riding and ziplining in the area.

What's nearby

  • Vicars Cross Golf Club - 3 min drive
  • Chester Music Theatre - 3 min drive
  • Chester Zoo - 5 min drive
  • Countess of Chester Hospital - 6 min drive
  • Grosvenor Park - 7 min drive

Getting around

  • Bache Station - 4 min drive
  • Liverpool (LPL-John Lennon) - 26 min drive

About this property

DoubleTree by Hilton Hotel and Spa Chester

4-star eco-friendly hotel in the historical district, rejuvenated in 2017
Consider a stay at DoubleTree by Hilton Hotel and Spa Chester and take advantage of a free daily manager's reception, a terrace and a garden. Indulge in aromatherapy, a detox wrap and a body treatment at Over 16 access only, Surcharge for Spa and Pool, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • Free self-parking
  • English breakfast (surcharge), massage treatment rooms and luggage storage
  • A lift, 7 meeting rooms and tour/ticket information
  • Guest reviews speak well of the breakfast and location
Room features
All 219 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as perks such as free WiFi and air conditioning. Guests reviews speak well of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Fridges, daily housekeeping and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee daily 6:30 AM–10 AM: GBP 15 per person
  • 2 restaurants
  • 1 bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Marco Pierre White
  • Garden Room and Terrace

Things to do

  • Fitness centre
  • Full-service spa
  • Steam room

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (2777 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: GBP 15 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

Frequently asked questions

Is DoubleTree by Hilton Hotel and Spa Chester pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at on 2 Jan 2023 start from ₹7,133.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at DoubleTree by Hilton Hotel and Spa Chester?

Self-parking is free at this property.

What time is check-in at DoubleTree by Hilton Hotel and Spa Chester?

Check-in is from 3:00 PM - anytime.

What time is check-out at DoubleTree by Hilton Hotel and Spa Chester?

Checkout is at noon.

Where is DoubleTree by Hilton Hotel and Spa Chester located?

Situated in the historical district, this spa hotel is within 3 mi (5 km) of Chester Zoo, Chester Cathedral and Countess of Chester Hospital. Grosvenor Museum and Chester Racecourse are also within 3 mi (5 km).

Can I cancel my reservation for free at DoubleTree by Hilton Hotel and Spa Chester and receive a full refund?

Yes, DoubleTree by Hilton Hotel and Spa Chester offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Hotel and Spa Chester cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.4

Very good

Rating 10 - Excellent. 518 out of 1001 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 297 out of 1001 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 106 out of 1001 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 51 out of 1001 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 29 out of 1001 reviews" "
" "2 - Terrible 3%

8.9/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Gregg
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel, large modern room, very quiet and peaceful, comfy bed and a stylish bathroom. The breakfast was also very enjoyable. Only downsides were the car park was extremely busy and we only just found a space and access to the swimming pool was £10pp for 2 hours. Good free onsite gym though.

2/10 Terrible

Mark
Disliked: Property conditions & facilities
First room heating grill was dangerously loose,second room was occupied? Third room they gave us no heating or air con , a oil filled heater was provided, let’s see what happens when checking out!
Stayed 1 night in Dec 2022

10/10 Excellent

rhian
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable stay, exceptionally clean and great facilities

8/10 Good

Stephen
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and room. Disappointing that you have to pay 10GBP extra per person per 2 hour visit to fitness and spa facilities.
Stayed 1 night in Nov 2022

10/10 Excellent

Jennifer
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typically Hilton - an excellent all round experience.
Stayed 2 nights in Nov 2022

4/10 Poor

Jonathan
Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
BEWARE AND READ ABOUT THE POOL. The hotel itself is fine, it has some nice features and on arrival we were looking forward to exploring. It went downhill at check out when we were told that our daughter could not use the pool as she needed to be over 16. We specifically used the search functions in Expedia to find a good hotel with a pool as we generally spend a lot of time in the pool and associated facilities. We were told we could use a sister hotel's facilities in the centre of Chester, which was less than desirable but hey ho. Despite raising this with the duty manager and Expedia I still have yet to receive some sort of recompense. This hotel markets itself as "for families" so probably needs to address the fact that there is a pool but families cannot use it. I understand it is a SPA but it should not associate the fact that it has the facilities and caters for families. Next to come was the very off putting security guards at the gate and around the hotel. We gathered that a travelling family had parked themselves in the corner of the car park and were not for moving! They did on the last day but there was an air of trouble around the building. The room itself was decent enough and most of the staff were very good, including the very under pressure lady bar staff who were brilliant and despite being run off of their feet were always cheerful. The above comments are first world issues really but when you work hard and need a break, you just want it to be easy!
Stayed 4 nights in Oct 2022

10/10 Excellent

Karen
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient and the whole experience of staying there was a very pleasant one
Stayed 1 night in Sep 2022

8/10 Good

Michael
Travelled with partner
Liked: Cleanliness, staff & service
Good staff, clean room. Wardrobe but strangely no drawers. Slamming doors meant disturbed sleep. Bath and sink blocked.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sabrina
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of amenities in and around Chester. The hotel itself was well presented, clean and easy to navigate around. Super easy parking which is always welcomed. We only had breakfast at the hotel whilst we stayed but it was very good quality food with lots of choice. Fast service to be sat at a table then you help yourself. Bed was very comfortable and our room was clean. Would absolutely stay here again in future!
Stayed 2 nights in Sep 2022

8/10 Good

Vicky
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Lovely stay for one night. Friendly and helpful staff. My partner is allergic to garlic and we ate in the restaurant where they were able to accommodate his dietary requirements.
Stayed 1 night in Sep 2022