Search Hotels Near Royal Albert Dock, Liverpool

"The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend. "

"Excellent location to town centre. Lovely modern hotel."

"Hotel is in a good location. Warm friendly greeting at reception. Room was ok in first inspection, but carpets needed a deep clean, and pain on the curtains. Lack of some amenities such as bottled water, safe & biscuits. Not bad value. Breakfast was ok, but was very busy so a bit of queueing needed."

"Super friendly staff, good location"

"All good. The room had a bathroom with assistive equipment. Not asked for. Difficult to use. Basin had no cold water to run a toothbrush under. Toilet was lower than normal. A very odd experience"

"Only stayed one night, arrived early, room ready, adequate room for one night, opposite gates to docks, breakfast ok but a little small sitting area for amount of guests but a short wait. Would stay again."

"The hotel was in a lovely location. The rooms have a fridge and basic cooking facilities. Great for walking to a lot of places. Parking at hotel was expensive but other parking in the area was about the same. The hotel parking was very secure and at hotel. Breakfast was really good variety of hot and cold foods. Staff were very polite & friendly"

"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"

"Good and central. Priced well."