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"The room was not clean when we arrived. There were dead bugs and used stuff. The hotel clearly needs some remodeling. The floors are broken and dirty, the shower was dirty and few water came out. In general outdated. The hotel is not ready to be fully booked. Restaurants had hours and hours of waiting. I waited up to two hours to get sorted only to find half of the menu unavailable when sat. The staff is very very rude when asked a simple question. "

"Staff is amazing!"

"Lovely stay, staff was friendly and attentive, special shoutout to Samara who works the omelette station, her kindness made our mornings. "

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"good place to start with many activities. Restaurants 10/10 "

"Friendly staff"

"Great facilities with separate pools for adults and kids. Staff were attentive and helpful. However, the kids’ area needs updates and wasn’t always open. Also, very loud neighbors made it difficult for my daughter and me to sleep, despite security’s efforts."

"I picked this resort based off of reviews so I’d like to share my perspective on details I wish I would have known. Let’s start with the pros: the customer service was excellent and the property is very well maintained. Now for the cons: the walls are paper thin. We could hear everything around us which made sleeping well not easy. The staff would begin cleaning fairly early and were very loud: Talking loudly and moving furniture. I could hear conversations the people next to us were having as if they were in the room with me. Next, the food was average but I suppose that is to be expected at an all inclusive. We brought our 14 year old daughter and there were not any activities for kids her age. It definitely seemed more of a place for families with young kids. It’s hard to know which resorts are best for teens since they consider ‘kids’ 12 and younger. So I wish we had known more about the typical age ranges and activities available. Overall, our stay was ok. I rated it a bit lower mainly due to the beds and pillows not being very comfortable and the noise issues in the rooms. "

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