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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Beachfront resort with relaxing spa services
VIP Access

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
Premium bedding, free minibar, in-room safe, blackout curtains
5 restaurants, breakfast, lunch, dinner served; pizza
Reception
Reviews
7.8

Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
The price is ₹38,788
₹38,788 total
includes taxes & fees
20 May - 21 May

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Popular LocationAquaworld9 min walk
  • Popular LocationIberostar Cancun Golf Course2 min drive
  • Popular LocationLa Isla Shopping Mall4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Double Room, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pure Wellness double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Pure Wellness double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Pure Wellness)

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed (Pure Wellness)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, free minibar, in-room safe, blackout curtains

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, free minibar, in-room safe, blackout curtains

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout curtains
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout curtains
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

Hard Rock Hotel Cancun - All Inclusive is located in Zona Hotelera, a neighbourhood in Cancun, and is next to a golf course and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. La Isla Shopping Mall and El Rey Ruins are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Cancun travel guideOpens in a new window
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 9 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • JW Marriott Lobby Bar - 12 min walk
  • Chambao - 5 min walk
  • Puerto Madero - 4 min walk
  • Porfirio's Cancun - 3 min walk
  • Restaurant nebbiolo en cancun - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive resort near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, 18 holes of golf and an airport shuttle. With amenities such as a white sand beach and sunloungers, this resort is the perfect place to soak up the sun. Indulge in a facial, a body treatment and a manicure/pedicure at The Rock Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 swim-up bars and a terrace.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A gift shop, smoke-free property and ATM/banking services
  • Guest reviews say good things about the helpful staff
Room features
All 600 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and laptop-compatible safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs and daily housekeeping

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18 holes of golf
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Building
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lb per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 20 May 2024 start from ₹38,787.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lb per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront resort is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 487 out of 1011 reviews" "
Rating 8 - Good. 194 out of 1011 reviews" "
Rating 6 - Okay. 116 out of 1011 reviews" "
Rating 4 - Poor. 74 out of 1011 reviews" "
Rating 2 - Terrible. 140 out of 1011 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jagadish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Fair
Stayed 4 nights in May 2024

2/10 Terrible

Yusimi

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at hotel hard rock Cancun around 12pm Room wasn’t available until 7pm at night . After visiting our room we find We had mold entire room . After complaint about this situation they change us to another room , that was under same situation. We talk to concierge and they told us that person in charge of the hotel wasn’t available to help us . At night when we came back to hotel they refuse to let us go in to the hotel after my husband complains about this situation they kit him out the hotel telling him that he wasn’t allowed on the facility. Leaving us on the street without our personal items They decided after 1 hour to give us permission to access our room escorted by security. Our experience was the worst and it was very embarrassing . Walking on the street in a country that we didn’t know where to go . After several hours we find a hotel next to the airport to wait for our flight day to come back home . I do have proved with pic and videos of the conditions on our room . Never could used restaurants because they were always booked the only one available was buffet and there food was terrible
Stayed 3 nights in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Apr 2024

10/10 Excellent

Kabir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 4 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is very good
Stayed 5 nights in Apr 2024

10/10 Excellent

Sura Al

Travelled with family
Hotel transportation was so expensive, our flight was delayed and we tried to reschedule transportation but the didn’t help saying that we have should reschedule 24 hours in advance. The room have big bath tub which is taking big space of the room size. Other than that everything was perfecto 😁
Stayed 3 nights in Apr 2024

10/10 Excellent

Talina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jaci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled to Cancun numerous times and this time was the absolute best! Best customer service, all staff friendly and amazing! Donovan at Zen was the best manager so helpful and accommodating. Food was good at all restaurants, drinks were great all around! Rooms were very clean, the beach was maintained perfectly! The kids loved the basketball court and raved about room service! VIP experience created a more private experience! Would definitely stay here again!!
Stayed 6 nights in Apr 2024

2/10 Terrible

Ravinder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Powercuts almost everyday. Conceierge staff and reception staff and horrible and rude. The only well spoken staff is restaurants and bars. We then went to the restaurant for dinner and ordered vegetarian pasta. It was over boiled carrot, uncooked pasta and raw corgett Tuesday we went to an Asian restaurant where we were not served for the first 50 minutes. . The staff are mostly rude, when I ask them anything, they shrug their shoulders. Yet they constantly ask us to leave good Google reviews. Everywhere in the hotel we see dirt and dust and the rooms aren’t clean to the point where the phone is caked in dust. No hot water after swimming, no lounge chairs to sit on. Toilet blocked. Most disgusting place ever
Stayed 6 nights in Apr 2024