Is BOK21 pet-friendly?

No, pets are not allowed at this property.

How much is parking at BOK21?

Self-parking is free at this property.

What time is check-in at BOK21?

Check-in start time: 3:00 PM; check-in end time: 3:30 PM. After-hours check-in is not available.

Where is BOK21 located?

Located in Downtown Cancun, this hotel is 0.6 mi (0.9 km) from Plaza Las Americas, and within 3 mi (5 km) of Playa Tortugas and Ultramar Ferry Puerto Juárez. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

BOK21 Reviews, Deals & Photos 2025

About the area

Located in Cancun, BOK21 is in the city centre. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Plaza Las Americas and Tortuga Beach are two other places to visit that come recommended.

Visit our Cancun travel guide

8/10 Good

Jaime

23 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel in a convenient location within walking distance of shop, restaurant and entertainment

Stayed 3 nights in Aug 2025

8/10 Good

Tania

14 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es una buena opcion, para pasar una o dos noches.

Stayed 1 night in Jul 2025

10/10 Excellent

Ashoka

20 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.

Stayed 3 nights in Sep 2025

10/10 Excellent

Karen

19 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lugar cómodo y céntrico

Stayed 4 nights in May 2025

8/10 Good

Enrique

13 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lugar accesible, práctico

Stayed 1 night in Apr 2025

10/10 Excellent

Claudia Cuevas

26 May 2025

Liked: Cleanliness, property conditions & facilities

Muy buena ubicacion, seguro y comodo... algunos detalles pero bien

Stayed 4 nights in May 2025

6/10 Okay

Viridiana

3 Jul 2025

Disliked: Amenities

Confortable

Stayed 7 nights in Jun 2025

8/10 Good

Augusto Giovani

14 Jun 2025

Liked: Staff & service, property conditions & facilities, room comfort

Bien. Un lugar accesible, bien ubicado y cuenta con lo necesario.

Stayed 5 nights in Jun 2025

4/10 Poor

miguel

2 Aug 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.

Stayed 8 nights in Jul 2025

10/10 Excellent

David

3 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for the price

Stayed 7 nights in Mar 2025

10/10 Excellent

PAOLO

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente

Stayed 2 nights in Jan 2025

10/10 Excellent

Diana

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.

Stayed 1 night in Dec 2024

8/10 Good

ken

18 Nov 2024

Liked: Property conditions & facilities

Amazing

Stayed 2 nights in Nov 2024

10/10 Excellent

Rafaela Natividad

21 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel está muy bonito, iluminado, céntrico, todo súper. Alta calidad por el precio. El único pero a considerar es que está en una avenida muy transitada y puede ser un poco ruidoso.

Stayed 1 night in Jan 2025

6/10 Okay

David

25 Apr 2025

Liked: Cleanliness, staff & service

No hubo servicio de agua corriente

La atención muy bien, la habitación limpia, cómoda y amplia. El problema fue que justo esa noche se nos informó que no contaba con agua porque el suministro se descompuso y prometieron que al día siguiente muy temprano se restablecería, pero no fue así

Stayed 1 night in Apr 2025

10/10 Excellent

luis

24 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ampliamente recomendado

Excelente servicio y atención de su personal

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Got what I needed.

Stayed 2 nights in Dec 2024

8/10 Good

Byron

6 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place, but theres a lot of noisy traffic in front the hotel.

Stayed 2 nights in Jul 2023

2/10 Terrible

LAURA CRISTINA

29 Mar 2025

Disliked: Staff & service, property conditions & facilities, room comfort

MAL HOTEL

Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…

Stayed 6 nights in Mar 2025

2/10 Terrible

shakir sabah

27 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE

Stayed 10 nights in Apr 2025

6/10 Okay

Michal

30 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.

Stayed 1 night in Dec 2023

8/10 Good

Kathryn

31 Oct 2023

Liked: Staff & service

I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.

Stayed 1 night in Oct 2023

10/10 Excellent

Ashoka

11 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great

Stayed 3 nights in Aug 2025

10/10 Excellent

Laura Alejandra

9 Sept 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Claudia Cuevas

4 Sept 2025

Stayed 1 night in Aug 2025

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BOK21 Reviews

Reviews

Very good

8.2/10

8.0/10

7.6/10

7.8/10

8.0/10

Reviews

8/10 Good

Jaime

Jaime

8/10 Good

Tania

Tania

10/10 Excellent

Ashoka

Ashoka

10/10 Excellent

Karen

Karen

8/10 Good

Enrique

Enrique