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"Excellent staff and facilities!"

"I'm going to start off with my complaint, then go to my compliments. Complaint -- We had room 202 with a bathtub/shower combo. The bathtub is one of those elevated ones that sit about 4-5 inches above floor height. The floor of the bathtub was very slippery and there was no anti-slip mat/coating. And there was no grab bar or anything to grab onto when exiting the shower/tub except the thin glass plate on the side of the tub used to keep the water from splashing around the room. Compliments -- The hotel was in a perfect location for us. It's a 5 minute or so walk from the Tottenham Court Underground. It's a short distance from the British Museum. There are cafes and stores within a few minute walk. The place was extremely clean, the lobby, staircase, and room. Surfaces without dust, nothing on the carpet -- really nice. The hotel is quiet. It seems all the noise, inside and out ends at about 10:00 pm. Ammenities -- They have a Nespresso machine in the lobby and rooms with capsules provided. There's a discount for food and coffee purchased at the bakery next door. They have ONSITE, FREE, luggage storage which makes all the difference when you arrive hours before your room is ready or you are leaving hours after checkout. It was really perfect for us with the one exception of exiting the shower. We will stay here again "

"Everything was clean, and staff were so helpful with early check-in and storing our bags after our 6am arrival. Only complaint is the lifts are a bit slow! "