Blackthorn Hotels from ₹6,713

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Stayed a few times a d this was as good as always. Will return when I’m next in the area."

"Fantastic 2 nights at The Hilton"

"Decent continental breakfast with good hot item alternatives. Very friendly and helpful staff. Unique environment. "

"Had a great view. The breakfast was decent as well."

"Beautiful building, but inside the hotel rooms could do with bringing it up to our century. The tv is so far away from the bed, you can order room service , by using the QR code, but once you’ve checked the menu out, you then have to ring a telephone number to place your order, there is also a charge of £5 per tray . Breakfast plenty to choose from, but the hot food was not hot it was cold Wouldn’t stay there again ."

"Room was clean and comfirtable. Clise to station and shopping centre. Sraff were attentive when needed. Hotel was bright and reallynice."

"Not applicable as only used the bedroom"

"The room was well equiped with everything we needed as well as being spotlessly clean. It was especially nice to have a big screen tv, a fridge and ironing equipment as well as a digital bedside clock. The air con worked really well. The breakfast was really nice with a good selection of items for full english as well as contental. The only thing we were disappointed with was the bacon which looked very tasty but didnt taste very nice at all. The sausages however, were excellent. The hotel is only a short walk from the station and is very close to many shops, pubs and other attractions."