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"The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!"

"Central location but hotel is tired looking which is a shame as it’s a beautiful building "

"I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel. My experience: • Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed. • Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff. • Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy. • Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives. • Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort. Hotel responses: • The hotel refuses to refund in full • Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false. • The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant"

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "

"Clean room, pleasant staff "

"Not up to usual Ramada standard, very basic restaurant/Bar/seating area/Staff.Nice rooms"

"All good"

"The staff are friendly and helpful. It’s just the small things that make the difference and it was a good stay rather than an excellent stay. The coffee machine in the restaurant needs replacing. You don’t hot water hitting your hands really! As I say, just a small blemish on an otherwise good overnight stay"