Search Hotels Near Bávaro at San Juan Shopping Center, Punta Cana

"Staff need more training"

"The resort itself is a 4/5, the food is not bad and the buffet has many options and good for breakfast lunch and dinner. However, the staff are so rude and pushy. We were physically harassed by “animacion” staff to participate in games we didn’t want to. and by physical i mean grabbed and pulled and shushed and tried to force into participating after multiple times saying we’re not interested and no thank you. We also had such a difficult time with the app. we could not set it up or get ahold of the front desk to help us get basic things like towels. multiple times our room was cleaned and all of our towels were taken but not restocked. 20% of the staff were kind and welcoming and made for an enjoyable experience but honestly this resort cannot be 5 stars like advertised if their staff has as bad of manners as what we experienced. We understand there’s amenities available but we were so sick of being harassed everyday to do the spa, play volleyball do excursions or purchase unnecessary souvenirs on the beach. For the most part we did enjoy our stay outside of these experiences. Would i recommend someone else stay here? definitely not but that’s simply because of the way we were treated by staff. and mind you we did tip occasionally when service was good. so to end this review honestly it deserves a 3/5. Good enough but would not return."

"Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family. Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He is truly an asset to this property and should never be overlooked. Gisset Tolentino and Antoni Moreta were extremely attentive and always willing to help throughout our stay. Lissette Carrasco checked on my family daily to make sure we had everything we needed and was always welcoming and knowledgeable. Randy Santana brought so much fun to the resort. He had everyone dancing and enjoying themselves no matter their age. Juan NOT 2 from entertainment was also incredible and knew exactly how to keep the crowd excited and engaged. Natividad Sarmiento kept our room spotless every day and provided exceptional housekeeping service. Merlin Baez made every visit to Mangu restaurant feel warm and welcoming, and Chef Starlin Javier was incredibly knowledgeable and passionate about the food. Thank you all for making our stay unforgettable. We will return year after year because of the staff and beautiful resort."

"Place was nice and food was decent. Had a great time"

"I’ve visited this resort 4 times. And I absolutely love it."

"Very good "

"Muy buenas ubicación, decoracion, staff, entorno y desayuno. Inodoro falta de acondicionamiento y toalla con diferentes tonalidad de blanco."

"Room had a strange smell, when we got there. It took some time with AC blowing for smell to disappear. Wi-Fi not great at all kept going in and out. "

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "