Search Hotels Near Carol Downtown Mall, Punta Cana

"First of all I have enjoyed my stay at the Hotel. I had a great 7 days of relaxation and rest. The positives: The Hotel itself was of a good standard. We had a mater suite which included a separate bedroom and two shower rooms. Also included was the hot tub on the balcony. I recommend this package that includes the “Elite” status as you have the exclusive access to one pool which means a far less crowded experience. Also with the Elite package you get a Butler to help you and access to a rooftop bar and elite pool. Food The breakfast buffet in the “Market” was as good as any I’ve had. The restaurants were overall ok . The best meal we had was in the Palapa , good portions and pretty tasty, the food could have been hotter. Drinks No issues here. Service On the whole it was good , a bit hit and miss at times but staff did try and were friendly. The drinks service at the pools was nice. Amenities The pools were excellent, very clean and warm too. Gym: appeared to be pretty good from what I saw. We spent most of our time enjoying the pool and sunbathing, hardly went to the beach but it was very nice. The not so good: Maintenance was an issue , our sink faucet was loose, I mean hanging off loose but because we had 3 sinks I never bothered reporting it. There were 2 AC units that were very good but unfortunately on the last night one of the started leaking water and brought down a ceiliing panel. Overall 4* not 5, due to maintenance and food not quite there . "

"The spa massage was amazing. The ocean view was picturesque. Definitley a recommended resort. "

"Overall we enjoyed our time at the Barcelo palace. We liked the offerings for kids and the beach and pool area. "

"We had an ocean view and a corner room of the hotel. Absolutely beautiful rooms and very clean. The cleaning staff came in daily to stock the fridge and provide clean towels. Everyone was very helpful and kind, the service was excellent. The restaurants were also incredible for dinner and some were open for lunch. The buffet was always really well kept up with and had plenty of options"

"Beach was nice"

"Prior to transferring to our resort stayed here for one night…it was awesome had plenty of amenities close by and hotel was very clean! Cool lobbby area and wonderful breakfast. "

"Very cool "

"El hotel tiene dos nombre Probar arriba y Faranda abajo . Todo bien lo único que tienen que estar claro con el desayuno que incluye por qué nos dieron solo frutas, dos pedazos de pan y un café . Las chicas muy amables. "

"Not sure were to start, dirty livingroom furniture, bird droppings on kitchen chairs, broken jacuzzi, pool is being cleaned with house broom...so not that clean. Moldy daybed outside, tiles outside by the patio door all moldy, 3rd bedroom door was kept locked so no access, we didn't need the 3rd bedroom but still makes u wonder why they kept it locked up. No plumbing in the kitchen sink...and we were never told about this! Found out when we woke up one morning with water on the kitchen floor. The sink was hooked up with a flex pipe going into a big bucket underneath the sink and the pipe had fallen out of the bucket. Fly squat was stored with the kitchen utensils, coffee maker with no coffee pot, no can opener and the cherry on top of the sunday...found a huge cockroach under the kitchen sink while trying to reinstall the pipe in the bucket. Host was sympathetic to us with the issues but we never heard back from the owner...last message was that they were going to leave it in Expedia's hands when we asked for a partial refund as in order to salvage part of our vacation we were forced to find another location that was sanitary."