"First of all, checkinn was 2 pm. But we had to wait till 3pm because the room was not ready. No sorry nothing. The reception lady and the manager on duty didn't even greet properly. None of the days we were there. Imagine it's a small hotel and you have to past them every day. They just look at you.
The sink had a blockage, so the water didn't flow and there was a smell in the bathroom.
No separation between toilet and bath so the whole bathroom was full with water. On our 3rd day somebody was...
"First of all, checkinn was 2 pm. But we had to wait till 3pm because the room was not ready. No sorry nothing. The reception lady and the manager on duty didn't even greet properly. None of the days we were there. Imagine it's a small hotel and you have to past them every day. They just look at you.
The sink had a blockage, so the water didn't flow and there was a smell in the bathroom.
No separation between toilet and bath so the whole bathroom was full with water. On our 3rd day somebody was...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
This was our 7th trip to Dubai and have always stayed in top end hotels. We believe this is the best so far. We simply could not fault the level of service , cleanliness and facilities the hotel offers.
We had private transfer included to and from the airport which is always a nice feature particularly in a spacious BMW. Our room was ready immediately so no waiting around until lunch time which is often the case in Dubai when you get the early flight in.
We particularly want to mention the...
This was our 7th trip to Dubai and have always stayed in top end hotels. We believe this is the best so far. We simply could not fault the level of service , cleanliness and facilities the hotel offers.
We had private transfer included to and from the airport which is always a nice feature particularly in a spacious BMW. Our room was ready immediately so no waiting around until lunch time which is often the case in Dubai when you get the early flight in.
We particularly want to mention the...
john
Reviewed October 27, 2016Reviewed October 27, 2016
A family of four. Two teenagers in their own room. We booked two executive ocean rooms in the Al Qars . The upgrade was excellent value as your picked up at the airport, you can eat and drink in the executive or premium lounge and you have your own concierge. The staff all call you by your name and they genuinely make an effort to be personal and authentic. Manju an Indian boy in the executive lounge at level five was great and so were everyone we came in contact with. We ate at Shimmers, the...
A family of four. Two teenagers in their own room. We booked two executive ocean rooms in the Al Qars . The upgrade was excellent value as your picked up at the airport, you can eat and drink in the executive or premium lounge and you have your own concierge. The staff all call you by your name and they genuinely make an effort to be personal and authentic. Manju an Indian boy in the executive lounge at level five was great and so were everyone we came in contact with. We ate at Shimmers, the...
Fantastic location - excellent breakfast and really good attentive service. Rooms were big and well equipped and swimming pool was lovely - bar staff and lifeguards really good too.
Fantastic location - excellent breakfast and really good attentive service. Rooms were big and well equipped and swimming pool was lovely - bar staff and lifeguards really good too.
Everything about the hotel is great. The only thing I would say is be aware of the location. It's a 20 minute walk to the Dubai Mall which is fine if you are in good health and mobile. And if you want to use the metro system it's probably 45-60 minute walk to that. Dubai is very spread out so if you want to see The Palms, The Marina it's a 45-60 minute taxi ride. The free bus service offered by the hotel is great but only runs twice a day. Other than that the hotel is top notch.
Everything about the hotel is great. The only thing I would say is be aware of the location. It's a 20 minute walk to the Dubai Mall which is fine if you are in good health and mobile. And if you want to use the metro system it's probably 45-60 minute walk to that. Dubai is very spread out so if you want to see The Palms, The Marina it's a 45-60 minute taxi ride. The free bus service offered by the hotel is great but only runs twice a day. Other than that the hotel is top notch.
Andrew Lewis
Reviewed November 16, 2024Reviewed November 16, 2024
Lived up to its standards as a 4 Star Hotel. Comfortable bed and a powerful rain shower provided the necessary comfort. Buffet B’fast although didn’t stand out as truly exceptional, met it’s needs. Metro station was a brisk 15 minute walk with the Mall of Emirates 20 minutes. Didn’t use the rooftop pool, however on observation they appeared to be plenty of sun beds available and a decent size pool. I would certainly use this hotel again.
Lived up to its standards as a 4 Star Hotel. Comfortable bed and a powerful rain shower provided the necessary comfort. Buffet B’fast although didn’t stand out as truly exceptional, met it’s needs. Metro station was a brisk 15 minute walk with the Mall of Emirates 20 minutes. Didn’t use the rooftop pool, however on observation they appeared to be plenty of sun beds available and a decent size pool. I would certainly use this hotel again.
Jay
Reviewed September 10, 2019Reviewed September 10, 2019
I stayed for 15 nights. Was in room 406. Masood was brilliant went over and above cleaned room every day. He waited till we went out for the day to clean. Security were excellent especially Juma and proboti they were all good. Staff purani dehli great service. Mr Azhar cannot thank him enough along side hamza and basit. Even with the maintenance going on operation were excellant. From check in to check out was seamless. Mr Abdallah always there to help with a great smilr. Four points delivered...
I stayed for 15 nights. Was in room 406. Masood was brilliant went over and above cleaned room every day. He waited till we went out for the day to clean. Security were excellent especially Juma and proboti they were all good. Staff purani dehli great service. Mr Azhar cannot thank him enough along side hamza and basit. Even with the maintenance going on operation were excellant. From check in to check out was seamless. Mr Abdallah always there to help with a great smilr. Four points delivered...
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