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Reviews of Far Hills Hotel

3 out of 5
Far Hills Hotel
N2 National Highway, George, Wilderness, Western Cape

Reviews

6.8
Rating 10 - Excellent. 13 out of 83 reviews" "
Rating 8 - Good. 31 out of 83 reviews" "
Rating 6 - Okay. 21 out of 83 reviews" "
Rating 4 - Poor. 6 out of 83 reviews" "
Rating 2 - Terrible. 12 out of 83 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

9.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a little tricky getting to the rooms as the paving is uneven.
Stayed 4 nights in Mar 2019
Response from Front Office Manager on 2 Apr 2019
Thank-you for your review, we will take your comment and have a look to see what we can do about the pathway.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly awesome surroundings in a picturesque part of Western Cape. Very lush greenery, quiet retreat not far from shopping malls, mountains, the sea and even reptile park! Bedroom and bathroom sizes are the biggest I have ever seen. Lots of sockets for gadgets, thoughtful torch in case of power cuts, swimming pool and space to play around at the back! I hope to return for longer!
Stayed 2 nights in Feb 2019
Response from Hotel Management on 12 Mar 2019
Good day Thank you very much for taking the time to leave such a wonderful review! We are glad that you enjoyed your stay with us, and we hope to be able to host you again in the future! Kind Regards Hotel Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was great exvellent room with lovely view
Stayed 2 nights in Feb 2019
Response from Hotel Management on 12 Mar 2019
Good day On behalf of the team at Far Hills, we would like to thank you for your review! We hope to see you back at the hotel in the future. Kind regards Hotel Management

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Hotel Management on 12 Mar 2019
Hi Jasmine Thank you so much for leaving such a great review! We are glad you enjoyed your stay with us, and hope to welcome you back at the hotel in the future! Kind regards Hotel Management

8/10 Good

Alexander

Liked: Cleanliness
Reception poor...staff incompetent. .
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute choice but very nice hotel. Very secluded, had all the necessary amenities and very nice staff.
Stayed 1 night in Jan 2018
Response from Front Office Manager on 9 Jan 2018
Thank-you for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back soon to The Far Hills Hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Joelene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far hills is far from a great lodge. Outdated
The hotel has so much potential yet it misses the mark. The main room door looks like someone tried to break in . The patio door didn't lock. Outdated decor. Very poor tv signal. Paint drippings on the bath and toilet. Carpets need a good clean. Not worth the spend.
Stayed 1 night in Dec 2017
Response from Front Office Manager on 9 Jan 2018
Thank-you for taking the time to send us feedback about your recent stay with us. We are extremely disappointed to hear about the unacceptable experience you had and would like to assure you that his is not the level of service we strive to achieve. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All your concerns will be addressed accordingly. Thanks again and we hope to see you back again in the near future.

10/10 Excellent

Angela, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far Hills Hotel
Huge comfortable suite room with balcony and view. Large bathroom with bath and shower. Room has fridge, coffee facilities, tv with choice of channels. Rooms feel private and safe. Bar Restaurant sold excellent bottle of wine at give-away price. Our included breakfast had massive choice. We had the full cooked farmhouse, and then I also had the fruit and yogurt etc because it looked delicious. Hotel easy to find (well sign-posted). Highly recommended. It's great to book something at a good price on ebookers, and arrive and find such a great hotel. Exceeded our expectations.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed...
I cannot believe that this hotel was advertised as a 4 star hotel with very deseptive photos. Ratings agency should do their jobs properly.

6/10 Okay

Sigmund

Liked: Cleanliness, room comfort
Very nice. Very quite. Spacious room. Only dissapointment was the condition of the pool and limited restaurant menu.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Trevor

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
No wifi in rooms, hotel very run down, dinner left much to be desired. The staff were lovely though & very helpful. It could be such a great place as it is perfectly situated for exploring the garden route, but unfortunately it needs a serious revamp.

2/10 Terrible

Craig, Cape Town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Far Hills "Hotel" (I have stayed in better school boarding houses) is an absolute dump and I cannot recommend, strongly enough, that everybody that calls themselves human beings, AVOIDS this place at all costs. The room was dark (only 1 light at the entrance) and the television did not work and there wasn't even a TV remote control. The toilet was leaking and the underside of the seat was "caked" with old dirt (and who knows what else). There were loose, open wires hanging out of the wall and several different wires were connected to 1 plug. This is not safe and this place should be shut down as it is a fire hazard. I asked for another room, but was told they were full and that they would refund my money. The "management" were not very accommodating or understanding that we had just driven all the way from Cape Town and were tired.I took my refund, my wife, and drove as fast as I could to the Town Lodge at George Mall, where we had the most amazing experience. On a scale of 1 - 10, I would rate this place (I hesitate to call it an hotel) a NEGATIVE 10 (-10)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid - much better choices out there for the cost
Big plus of this hotel are the fabulous views. The rest, unfortunately, is decidedly average. The scarcely functional TV, the very limited wifi, the dated decor, the stained carpets, the non-existent room facilities of any kind (no fridge, no cutlery, not even any tea) and the rubbishy food that doesn't match the menu descriptions was topped off during our stay by waking up to no running water and no toilet facilities. It turned out the whole hotel had no water - and there followed an odd stand off between the local municipality water providers and hotel managers. Over a bemused hour I watched as hotel managers claimed one minute there were engineers on the way to fix the problem, while others denied this; one manager even walked passed me muttering that the water providers had cut off the water supply because of unpaid bills (!), a situation I would not normally believe but the shabbiness of the rest of the hotel made it quite believable. While the majority of staff tried their best to calm and show understanding towards understandably unhappy guests, I also watched with amazement as one hotel manager unbelievably rounded on one guest for complaining as it was, apparently, not the hotel's fault but the water company. Avoid, like the plague. There are far better options out there.

2/10 Terrible

Gavin, cape town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not great
not good. tv not working. menu was poor.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beat up
Beat up motel. Nice folks, but low quality operation.

8/10 Good

mario

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Teresa, Melkbos, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath Taking
We went for a 3 day business trip to George, and we thoroughly enjoyed our stay at the Hotel. Rooms were clean comfortable. The setting breath taking and the staff friendly and helpful. I can definitely recommend.

6/10 Okay

William, Oudtshoorn

Peaceful Stay
Had a peaceful stay. No hot water in shower, no keys for the safe in the room, no remote for the TV and it needs to be clearly stated that there are no fridges in the standard rooms. Breakfast on Saturday was good but on Sunday it was poor.

6/10 Okay

cassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Johan, P.E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed for one night only. Friendly service.

8/10 Good

Hans, Johannesburg RSA

Liked: Staff & service, property conditions & facilities, room comfort
H.Weber
We have stayed at Farhills Hotel before and there is a vast improvement in the staff to customer relation. The food is also very much improved.Our only complaint is the television reception is poor.

4/10 Poor

Anthony, Enfield

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a facelift
Hotel flatters to deceive with its grand entrance. In fact its a bit faded and in need of a facelift.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jon, Garden Route

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not overly impressed
The hotel has a beautiful driveway, but that's where it ends, the staff on arrival were not very interested or well trained, the general decor or the hotel and rooms is just dated, really needs updating. When I booked the room it said it would have a fridge and dvd player, neither were in room. shower water would not drain properly, the list goes on. I'll be honest, the place has potential, but it needs investment and a big overhaul to get it back to a decent standard.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
excellent breakfast
it was a very good breakfast.

8/10 Good

Verified traveller

Far Hill Hotel stay over
Experienced problem with quality of service.There was no milk provided for tea. I requested for milk and bed sheets, promised but did not get. I went and fetched it myself thenext day. The bed sheets did not come at all. The lock on the sliding door was broken, which made us feel a bit unsafe. The swimming pool was beautiful, which we enjoyed.There was a tabkle tennis board available, but there was no ball to play with. This room was not clean. The breakfast was great.

8/10 Good

Karen, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful green location on N2 right near hwy 9
Good location if you are wanting to head up to oudshoorn for a day. Hotel is on it's own, but has a great pizza place, and pub area. Good value for money. Hotel is a little older, but rooms are big. Facing beautiful rolling green hills

2/10 Terrible

Rishi Singh, Durban, South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
poor service from the minute we entered the premises. Staff not helpful and place is seriously understaffed. Facilities and rooms in a state of disrepair. Broken lamp shades and dirty bedding are some of the things you will encounter on your stay.

2/10 Terrible

odette, Saudi Arabia - ex South African

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We were disappointed. The website shows a different picture to the reality. I would not recommend this hotel to anyone. It is totally over priced in relation to the quality.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Far Hills Hotel
Pool green for 3 days during stay Catering poor out of many items on food and drinks menu Staff friendly and helpful Overall good value for money

6/10 Okay

RUSSELL, Port Elizabeth

Liked: Cleanliness
Exploring the garden route
Practical and convenient.

6/10 Okay

Bernhard, Namibia

Disliked: Staff & service, property conditions & facilities, room comfort
Good for 1 night.
For the price of ZAR 550 it's ok. The comfort is poor. It has a nice backyard and for a 1-day stay it's all ok. The pizza is nice. But the rooms need to be refurbished, the service could be better.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Need to focus on the Overnight visitors
Awesome view, good food, rooms and hotel service not so good.

2/10 Terrible

sm, Durbanville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Advert of the Far Hills Hotel is misleading
When booking, facilties included a refridgerator which was not included in that room. Upon arrival at 15:30 the room was not ready. The room allocated had a drain smell and i had to be relocated to another room which also was not ready. The price advertised was supposed to have been at a reduced price which from the condition of the room is the normal price and is misleading. At 08:25 there was no bacon with my eggs now what hotel has no bacon for breakfast unless it caters strictly for muslims. The hotel advertised free wifi but does not state only in certain areas creating an impression of 100% coverage which was not the case. And dont speak of the cockcraches. I can live with all of the above except the coakcroaches. The Far Hills hotels will never see me and my family again.

8/10 Good

Carlien, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Thank you very much for a pleasant stay! After a very long drive we had a good night sleep and delicious breakfast. Friendly staff and relaxing atmosphere

6/10 Okay

Robert, Rijsenhout

Liked: Cleanliness, property conditions & facilities, room comfort
december 2014
I like to have wifi in the hotel room and not only on the terrace or in the bar

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hewan, Cape Town

Liked: Cleanliness, room comfort
Country style hotel centrally located
Far hills hotel is centrally situated between George and Widerness, close to the garden route mall and Victoria bay beach. The hotel is comfortable and clean. Service was average with wifi being very limited. The breakfast was included and was average. Every morning the same breakfast. It's affordable family comfort.

6/10 Okay

Andre, Uitenhage

Liked: Cleanliness
Disliked: Staff & service
Tranquil break away
I do believe that the hotel should look at a soft refurb. I know price was great but I have been to others that looked a little modern. The room was set up for a family but there were no refrigirators. The location is great but due to a wedding we could barely find parking. Alternative options should be arrange for guest and function attendees. We were not advised that there would be wedding and found the rooms to close the venue. It was a lovely tranquil setup but could not being a little upset for the load music. Overall lovely hotel just a few things that we picked up.

10/10 Excellent

paul, cape town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a pleasure to visit
I always enjoy staying at farhills and always astounded by the value for money

8/10 Good

hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
things need renewing
the stay was fine but serious health and safety issues---did not seer one fire hydrant---no emergency plan or ANY information available in the room.The restaurant food was excellent as was the breakfast.Do feel they can get new towels and also have more than 1 per guest.

8/10 Good

G & D, Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous setting
Easy access from the N2, but close enough to hear the traffic - albeit only just. Sits in a fabulous jungle-like setting with trees and creepers everywhere. Lots for children to do including a pool and a pool table. It has a snug European-style bar with a real fire on cold evenings. Our room (no.2) had a lovely view from the balcony overlooking a huge tree and the Far Hills from which the hotel takes its name. Caring, helpful and very polite staff. We would definitely return if we should visit the area again and have no hesitation in recommending this hotel.

8/10 Good

Adrian, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs work
Friendly easy check in and out. Long pathways in dense shrubbery to get to the room, not one light on the pathways was working so getting to the room after dark was tricky! TV in my room did not work, would assume this is something that is checked every day!

10/10 Excellent

viresh, durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value
Great location

10/10 Excellent

Birder, Hartlepool, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
Incredible setting, beautiful room, great food and possibly the most friendly and helpful staff I have ever come across. Can't wait to go back. The guy on the front desk even washed my jeans for me!