Dear Jenee, Thank you for taking the time to post your review, as we value our guest's comments and opinions. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Angelina, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have noted your specific feedback about the key. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Sandy, Thank you for reviewing your stay. We are happy your overall experience was pleasant. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Selenia, Thank you for recognizing our amazing staff, especially Lydia, and their dedication during challenging times. We apologize for the cleanliness and service issues you encountered. Your feedback is vital, and we'll address these concerns to improve our standards. We understand your disappointment, and we're sorry for any inconvenience. Your comments will guide our efforts to enhance our guest experience. We appreciate your candor and hope to regain your trust in the future.Sincerely, Hotel Management

Dear Diego, Thank you for your kind words about Extended Stay America! Providing great service is at the core of what we do, and we're thrilled that you had a positive experience during your stay. Your satisfaction is our utmost priority, and we're delighted that our efforts resonated with you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. Sincerely,Hotel Management

Dear Jose, Thank you so much for reviewing our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management

Dear Adam, We sincerely apologize for the disappointing experience you encountered during your recent stay. It is truly disheartening to read about the unacceptable issues you faced with your room. Please know that this falls short of our usual standards, and we will share these concerns with our housekeeping team to prevent such oversights from repeating. Regarding our complimentary grab-and-go breakfast, we're truly sorry for falling short of your expectations. Your feedback is invaluable to us, and we assure you that we will utilize it to ensure a more fulfilling experience for future guests. Additionally, we understand your concerns about the surrounding area and assure you we work closely with the local police authorities to ensure the safety and security of our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Ronald, Thank you for sharing your feedback with us. We are genuinely concerned to learn about your comments regarding the cleanliness and safety during your recent stay. We sincerely apologize for any discomfort caused by the issues you have raised. Please know that we take such feedback seriously, as we are committed to delivering an immaculate and secure environment for all our guests. Please rest assured we will use your insights to uphold our standards and ensure a more pleasant experience for future guests. We truly appreciate your insights and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Pamela, We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for any inconvenience you experienced during your stay. Our aim is always to provide exceptional value and comfort to all our guests. We genuinely regret falling short of meeting your expectations on this occasion. Your comments are invaluable to us as we continually strive to improve our guest satisfaction. We hope you will consider giving us another opportunity to provide you with a more fulfilling visit in the future.Sincerely,Hotel Management

Dear Gunther, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Sincerely,Hotel Management

Dear Martin, We're sorry to hear about your experience. While we strive to maintain a safe environment for all our guests, we understand that external factors may occasionally impact your stay. We appreciate your feedback and will continue to work diligently to ensure the comfort and security of our guests. If you ever feel uncomfortable or unsafe during your stay, please don't hesitate to reach out to our staff for assistance. We value your safety and satisfaction above all else.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Susanna, We sincerely apologize for the inconvenience and challenges you encountered during your recent stay. While we're glad to hear that you found our staff to be accommodating, we understand the frustrations caused by the issues with the charging stations, the presence of a vehicle in the designated space, and the unexpected flooding in your rooms. Your feedback is invaluable, and we will address these concerns with urgency to ensure improvements are made. We hope to welcome you back in the future for a much-improved stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Kelly, We're thrilled you found good value at Extended Stay America! Our kitchen amenities aim to make longer stays comfortable, and we're delighted you enjoyed the stove top range. Don't hesitate to reach out for any additional needs during your stay. We look forward to hosting you again soon!Sincerely,Hotel Management

Dear Xiaonan, We appreciate your feedback regarding the pet fee and breakfast offerings. Your comments are valuable; we'll use them to enhance our services. We apologize for any inconvenience and appreciate your understanding. If you choose to stay with us again, we are committed to providing a more satisfying experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for your kind words about Extended Stay America. We're delighted to hear you've had an amazing experience with us. Your support means a lot. While we understand changes can be bittersweet, we appreciate your understanding. We remain committed to providing exceptional stays until our departure, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and understand your concerns. While we regret any inconvenience, please know your insights are valuable for our ongoing improvements. We apologize if our current amenities and processes fell short of your expectations. Your comments will be taken into consideration to enhance our services. We appreciate your patronage and hope to serve you better in the future. Sincerely,Hotel Management

Dear Joyce, We sincerely apologize for the inconvenience you encountered with the bathroom during your stay. Your experience falls below our standards, and we appreciate your patience. Our maintenance team is addressing the issue promptly to ensure it doesn't recur. Your feedback is valuable, and we strive to provide a comfortable stay for all our guests. Please get in touch with our front desk if there is anything more we can do to make amends. We hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Lisa, Thank you for reviewing your stay at our hotel. We sincerely apologize for the inconvenience you experienced regarding the water supply concerns. We take such matters seriously and promptly investigate the issue to ensure everything functions correctly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much more pleasant stay in the future. We value your patronage and will use your feedback to improve our services to ensure our guests have a comfortable and enjoyable stay. Once more, thank you for sharing your thoughts, and we look forward to the opportunity to host you again soon.Sincerely, Hotel Management

Dear Jill, Thank you for taking the time to share your feedback. We're pleased to read that your stay was clean, but we apologize for any discomfort you experienced with the bed and pillows. Your comfort is important to us, and we'll take your comments into consideration as we work to improve our guest's experience. Additionally, we will take steps to improve our breakfast offerings as well. We value your input and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management

Dear Judy, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Isabel, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Dominique, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Angel, Please accept our sincere apologies for not meeting your expectations regarding the room you booked and for the inconveniences you encountered in the suite you ended up with. We assure you that what you experienced is unacceptable by our standards, and we have discussed your feedback with the appropriate teams to ensure future guests are not similarly impacted. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit.Sincerely,Hotel Management

Dear ALICIA, We're delighted to hear about your pleasant and comfy stay at Extended Stay America! Your positive experience and appreciation for the quick check-in mean a lot to us. We look forward to welcoming you back soon for another enjoyable visit. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Daniel, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Corey, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management