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Reviews of Tukan Hotel & Beach Club

3.5 out of 5
Tukan Hotel & Beach Club
Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO

Reviews

6.2
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 7 out of 32 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded
Stayed 7 nights in Feb 2019

6/10 Okay

Rubi, Michigan

Liked: Cleanliness, room comfort
Modest hotel
The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
Stayed 7 nights in Aug 2017

8/10 Good

luis, salinas, ca.

Liked: Cleanliness, property conditions & facilities, room comfort
Position geografic is perfect. Clean and very secure.
Stayed 4 nights in Jul 2017

2/10 Terrible

Esther, Frisco TX USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
really bad experience, I don't recommend to no body this hotel.
Stayed 4 nights in Jun 2017
Response from Yvonne Yah on 27 Jun 2017
Dear Esther, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. Yvonne Yah E-commerce Sales Manager.

4/10 Poor

Edgar

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, but that is it.
I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.
Response from Yvonne on 27 Jun 2017
Dear Edgar, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. No more for now I wish you an excellent day. Yvonne Yah E-commerce Sales Manager.

6/10 Okay

Sally

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great location and drink options
The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!
Response from General Manager on 30 Jan 2017
Dear Sally, Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah E-commerce Sales Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never been in a hotel with a service like this.
Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental
Response from Yvonne Yah on 9 Dec 2016
Dear Madaglena, We very much regret his bad experiment we on this trip. That we do hotel service charge when purchasing a package with the agency Expedia, Expedia us and takes over with any other contracted service (flight, transportation, tours, etc.) As regards the lodging, the hotel provided the room reserved. We were informed upon arrival that you expected a beachfront hotel and on the information published on the website of Expedia, does not say that are located in front of the sea. To our knowledge you will be provided support in the reception for you to solve your problem, but I understand your discomfort when transportation did not come for you and I had to pay again for that service. I suggested he hire your travel agent to solve it. Once again we offer an apology for having had a hard time with this experiment we but was out of our hands. I send a cordial greeting, Yvonne Yah E-commerce Manager

6/10 Okay

Manuel A, Mexico City

Disliked: Staff & service, room comfort
Disappointed
Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service
Response from Yvonne on 11 Jul 2016
Dear Manuel, Thanks for your comments, as additional information, our hotel is designed to be a hotel for rest, for this reason is intentional not having telephones in the rooms. But we will consider your comments. best regards Yvonne Yah E-commerce

8/10 Good

Chris, Okanagan Valley/San Blas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The wifi was horrible.
Dear Chris, Thank you for your evaluation, hoping his early return and in this way we can improve our score with you. Best regards. Yvonne Yah Gte. E-commerce sales

10/10 Excellent

Shawn, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!
I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.
Response from Yvonne Yah on 4 Jul 2016
Dear Shawn; Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales

6/10 Okay

dan

Liked: Staff & service
Response from Yvonne on 4 Jul 2016
Thank you!

8/10 Good

alex, Mty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend
I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.
Response from Yvonne on 18 Jul 2016
Dear Alex, Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales

8/10 Good

Gene

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Modest hotel. Good value
This is a good clean hotel in an excellent location. Air conditioning did not work but was eventually moved to a new room
Response from Yvonne on 18 Jul 2016
Dear Gene, Thanks for your comments. We will consider your suggestions with the services you mention must improve. No doubt we will review it. We hope to have you back on some of our properties soon. Yvonne Yah E-commerce

6/10 Okay

Pam & Rick, Wis.

Liked: Cleanliness
Disliked: Property conditions & facilities
4 the money and location it was OK
Ok if you like being close to all the fun , but not if you want to relax and have a good night sleep. The food was just ok, we tryed it 2 times and then found great food on 5th and side streets, look around they have some great deals on dinners and the food is very good and cheap .( but look around and ask for the best price) The music went on till 3:oo am most mornings but the last one we were there.....Crank up the air and it drowns out the pounding beat of the music......For the money (cheap) it was a good place to stay ,right on 5th ave (shopping central )and 1 block from the beach.Great location.
Response from Yvonne Yah on 1 Aug 2016
Dear Pam, Thanks for your comments. We will consider your suggestions with the services you mention that we must improve. Definitely we review it. We wish to return again soon in some of our properties and enjoy the improvements. Best regards Yvonne Yah Gte. E-commerce sales

10/10 Excellent

Cassie, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel on 5th Ave.
Stayed at Moongate one night before moving to an all inclusive for a wedding. Cute little hotel right in the heart of 5th ave. Small, quaint, clean, check-in and check-out was quick with a smile. Would stay here again.
Response from Yvonne Yah on 1 Aug 2016
Dear Cassie Thank you for your evaluation, We hope to come back soon. Have a great day! Best regards. Yvonne Yah Gte. E-commerce sales

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Avoid this hotel at all costs. The beds were like rocks, the A/C didn't work, the staff was rude. I would compare this hotel to a cheap hostel.
Response from Yvonne on 1 Aug 2016
Dear Brad, Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
tukan mal
cuartos muy pequeños, y la comida del all inclusive terrible.
Estimado Cliente, Gracias por su evaluación, esperando con su pronto regreso y de esa forma podamos mejorar nuestro puntaje con usted. Saludos Cordiales. Yvonne Yah Gte. Ventas E-commerce

6/10 Okay

carolina, Playa del carmen

Mal el todo incluido
El hotel no ofrece lo que pagas aqui, era todo incluido y cuando llegas te dice que no incluye el club de playa, ni toda la comida ni bebidas y hay q pagar 2,000 pesos mas. Muy mal ya que cuando lo ofrecen en hoteles dice todo incluido. Nunca dice que no puedes ir a la playa.
Response from Yvonne on 14 Jun 2016
Estimada Carolina, Lamentamos mucho su experiencia en el hotel. Sin embargo nos genera un poco de confusión sus comentarios, ya que se ofrece en el plan Todo Incluido la opción de Buffet y/o comidas a la carta en los mejores restaurantes ubicados en la Quinta Avenida, así como Bebidas alcohólicas y no alcohólicas de calidad Premium Acceso limitado en los Restaurantes y Bares durante los eventos especiales. Saludos Cordiales. Yvonne Yah Gte. Ventas E-commerce

2/10 Terrible

Isaias, Estado de México

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coincide lo que ofrecen con lo que es realmente
Al inicio solicite una habitación con una cama matrimonial y me dan una con dos individuales, al cuestionar sobre esto, me dan a entender que eso hay, y ofrecen el club de playa y varias cosas no aplican en el plan todo incluido, te quieren vender el plan "premium" y con menos de lo que cuesta me hubiera ido originalmente a otra opción que tenía, muy mal la verdad, deberían quitarlo de la lista de hoteles que manejan. Me lleve una decepción muy grande.
Response from Yvonne Yah on 27 Jun 2016
Estimado Isaias, Gracias por sus comentarios. Tomaremos en cuenta tus sugerencias con los servicios que mencionas debemos de mejorar. Sin duda alguna lo revisaremos. Deseamos poder tenerte de nuevo en algunas de nuestras propiedades muy pronto, para que disfrutes de nuestras mejoras. Yvonne Yah Gte. Ventas E-commerce

10/10 Excellent

kong, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very good
Response from Yvonne on 27 Jun 2016
Dear Kong, Thank you very much for your comments. We hope you soon again in this home Tukan Hotel and Beach Club. Excellent day Best regards Yvonne Yah Gte. E-commerce sales

2/10 Terrible

Kerstin

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Yvonne on 4 Jul 2016
Thank You!

6/10 Okay

Elin, Sverige

Liked: Staff & service, room comfort
Billigt och bra
Vi blev "uppgraderad" till Real Resort. Hade ett stort rum med balkong. Bra för pengarna. Samma för den all inclusive som ingick. Helt ok för pengarna. Stranden vid deras Beach Club var lite svår att bada från men det är inte så långt att gå för att få finare strand.
Response from Yvonne on 4 Jul 2016
Dear Elin, Thank you for your evaluation, we hope your return will be soon and in this way we can improve our score with you. Yvonne Yah Gte. E-commerce sales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from Yvonne Yah on 18 Jul 2016
Muchas gracias por sus comentarios. Esperamos servirle muy pronto de nuevo, en esta su casa Tukan Hotel and Beach Club. Agradecemos sus recomendaciones con amigos y familiares. Saludos cordiales Yvonne Yah Ecommerce

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atencion y exelente ubicacion optimo en precio por servicios
Response from Yvonne on 18 Jul 2016
Muchas gracias por sus comentarios. Esperamos servirle muy pronto de nuevo, en esta su casa Tukan Hotel and Beach Club. Agradecemos sus recomendaciones con amigos y familiares. Saludos cordiales Yvonne Yah Ecommerce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Esta estupendo el hotel Tukan que nos habiamos quedado en lugar del hotel Moongate. No se si es porque esta en remodelacion pero el Tukan es muy recomendable con alberca y jacuzzi. Solo un detalle, necesita nuevas almohadas para que esten mas suavecitos.
Response from Yvonne on 18 Jul 2016
Thanks for your comments. We will consider your suggestions with the services you mention must improve. No doubt we will review it. We hope to have you back on some of our properties soon. Yvonne Yah E-commerce

4/10 Poor

Ana, Ciudad de México, D.F., México

Disliked: Staff & service, property conditions & facilities, room comfort
no se hospeden aquí
no compren el "todo incluido" quete venden porque no incluye nada!
Response from Yvonne Yah on 26 Jul 2016
Estimada Ana, Muchas gracias por sus comentarios. Me es grato informarle que hemos remodelado el hotel. Muchas cosas han cambiado en estos últimos dos años en el hotel. Hablando de mobiliario, edificios y personal nuevo. Esperamos tenerla pronto de regreso y que su experiencia sea grandiosa. Saludos cordiales Yvonne Yah Gte. Ventas Ecommerce

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien!
todo estuvo muy bien solo que las almohadas por haberlas puesto algo húmedas olían feo pero hicimos el cambio y no paso a mayores no es un detalle para calificar mal a este hotel y claro que pensamos regresar
Response from Yvonne on 26 Jul 2016
Estimada Ivonne, Gracias por sus comentarios. Tomaremos en cuenta tus sugerencias con los servicios que mencionas debemos de mejorar. Sin duda alguna lo revisaremos. Deseamos poder tenerte de nuevo en algunas de nuestras propiedades muy pronto. Yvonne Yah E-commerce

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Bien!!
la verdad no sabia como iba a ser el hotel ya que no tenia calificaciones pero al llegar , las atenciones e instalaciones están muy bien y por la ubicación ni hablar la mejor, en medio de la 5ta avenida y lleno de folclor lo recomiendo ampliamente y claro que regresaremos
Response from Yvonne on 26 Jul 2016
Estimado Rafael, Muchas gracias por sus comentarios. Esperamos servirle muy pronto de nuevo, en esta su casa Tukan Hotel and Beach Club. Agradecemos sus recomendaciones con amigos y familiares. Saludos cordiales, Yvonne Yah Gte. Ventas E-Commerce

2/10 Terrible

Azel, México df

Disliked: Staff & service, property conditions & facilities, room comfort
No vayan al mojonaste de playa
El personal de recepción se Porto con una muy mala actitud el aire acondicionado de la habitación no servia !
Response from Yvonne Yah on 1 Aug 2016
Estimado Azel Muchas gracias por sus comentarios. Me es grato informarle que hemos remodelado el hotel. Muchas cosas han cambiado en estos últimos dos años en el hotel. Hablando de mobiliario, edificios y personal nuevo. Esperamos tenerlo pronto de regreso y que su experiencia sea grandiosa. Saludos cordiales Yvonne Yah Gte. Ventas Ecommerce

4/10 Poor

ben, lyon , france

Liked: Cleanliness
Disliked: Property conditions & facilities
dur a trouver, dur d'y rester.
tres difficile a trouver car il n'est ni indiqué , ni connu (pas meme de ses voisins); hotel en chantier , . le beach club est a 15mn de marche de l'hotel. je pense que ca ne vaut pas ce prix ou que pour ce tarif on peut avoir beaucoup mieux a 1mn a pied.
Response from Yvonne Yah on 1 Aug 2016
Estimado Ben, Muchas gracias por sus comentarios. Muchas cosas han cambiado en estos últimos dos años en el hotel. Asi como el transporte gratuito que ya tenemos desde el hotel hasta el club de playa. Hablando de mobiliario, edificios y personal nuevo. Esperamos tenerlo pronto de regreso y que su experiencia sea grandiosa. Saludos cordiales Yvonne Yah Gte. Ventas Ecommerce