Reviews of Knights Inn Glen Allen

3 out of 5
Knights Inn Glen Allen
9002 Brook Road Glen Allen, Glen Allen, VA

Reviews

6.8
Rating 10 - Excellent. 170 out of 729 reviews" "
Rating 8 - Good. 236 out of 729 reviews" "
Rating 6 - Okay. 133 out of 729 reviews" "
Rating 4 - Poor. 88 out of 729 reviews" "
Rating 2 - Terrible. 102 out of 729 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Stayed 1 night in Mar 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall stay low price
Stayed 1 night in Mar 2023
Response from A on 20 Mar 2023
Thank you for your feed back.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Lo

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
i don't like the fact that the wifi signal is horrible, the heat nor air works, no microwave was in my room, and have roaches
Stayed 1 night in Mar 2023
Response from A on 10 Mar 2023
Thank you for your feed back.

10/10 Excellent

Nicolas Dirk

Stayed 1 night in Feb 2023

8/10 Good

Lawrence

Stayed 1 night in Feb 2023

10/10 Excellent

William

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hhhhhhhhhhhhh
Stayed 7 nights in Feb 2023
Response from E on 18 Feb 2023
Thank you for your feed back.

6/10 Okay

Alejandro

Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
When I first checked in and went to my room, the door was open, there were no sheets on the bed, nothing in the bathroom, hell the door to the bathroom was broken like somebody broke it down. The room itself had trash everywhere and wasn't clean at all. The whole place smelled like weed and smoke. When I asked for a different room I was of course questioned. So when I got to the second room the TV had a large scratch on it. The key didn't work so I had to back three times to finally get the manager to open it. All in all just a bad experience in general.
Stayed 1 night in Feb 2023
Response from A on 12 Feb 2023
Thank you for your feed back.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the architecture of the motel. Plus its in a convenient area.
Stayed 3 nights in Jan 2023
Response from AB on 5 Feb 2023
Thank you for your feed back.

8/10 Good

cynthia

Stayed 1 night in Nov 2022

2/10 Terrible

Jason

Stayed 1 night in Nov 2022

2/10 Terrible

Robert

Stayed 1 night in Oct 2022

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
It is exactly what you would expect from a Knights Inn....barely clean and the room has to be totally sprayed with lysol b/c it smelled like a Goodwill store.
Stayed 2 nights in Oct 2022
Response from V on 9 Oct 2022
Thank you for your feed back.

2/10 Terrible

james

Stayed 2 nights in Sep 2022
Response from Q on 5 Oct 2022
Thank you for your feed back.

2/10 Terrible

Gudiel

Stayed 4 nights in Sep 2022
Response from Z on 5 Oct 2022
Thank you for your feed back.

8/10 Good

Aleisha

Stayed 1 night in Sep 2022

8/10 Good

Vanity

Stayed 2 nights in Sep 2022
Response from W on 3 Oct 2022
Thank you for your feed back.

2/10 Terrible

RUSSELL

Stayed 2 nights in Sep 2022

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich komme gerne wieder.
Komfortabel, sauber.
Stayed 1 night in Sep 2022

6/10 Okay

Patricia

Stayed 1 night in Sep 2022
Response from E on 10 Sept 2022
Thank you for your feed back.

6/10 Okay

Bryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great little city and quiet too
Stayed 3 nights in Aug 2022
Response from Q on 8 Sept 2022
Thank you for your feed back.

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not for people with allergies or back problems
I had allergy problems and issues with the beds. The beds were not regular beds with a box spring and mattress. There was some kind of metal grate over a wooden box. My back locked up while I was there and had to check out early. The manager was gracious enough when I requested checking out early. There were other issues with rust and corrosion in the microwave which were concerning.
Stayed 2 nights in Sep 2022
Response from W on 7 Sept 2022
Thank you for your feed back.

6/10 Okay

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There wasn't a coffee pot int the room which was sort of disappointing, but not even a bar of soap? I get that it's a standard room at an economical price, which is why I could look past minor things like rust on the bathroom counter or the room needing a fresh coat of paint, but even when I went to check at the front counter, the 3 police vehicles out front talking to patrons and the lady who asked me for my shirt as I walked by was enough for me to just keep to myself. I don't know what was going on, but it was one of the strangest mornings I've had in awhile.
Stayed 1 night in Aug 2022
Response from E on 29 Aug 2022
Thank you for your feed back.

8/10 Good

April

Stayed 1 night in Aug 2022

8/10 Good

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and service.
Stayed 1 night in Aug 2022
Response from A on 28 Aug 2022
Thank you for your feed back.

6/10 Okay

Jasmine

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely disappointed, the outside & inside door handles was so dirty,i had to clean them. The bathroom was dirty. Looked like they didn't even clean the place. The room smelled like smoke.
Stayed 2 nights in Aug 2022
Response from W on 23 Aug 2022
Thank you for your feed back.

8/10 Good

James

Travelled with group
Liked: Staff & service, room comfort
Met my needs. Room was okay, but could have been cleaner and reeked from tobacco smells...booked non-smoking room.
Stayed 1 night in Aug 2022
Response from Q on 12 Aug 2022
Thank you for your feed back.

8/10 Good

Haggai

Stayed 7 nights in Aug 2022

4/10 Poor

Tameka

Stayed 1 night in Aug 2022

10/10 Excellent

Krishna

Stayed 1 night in Aug 2022
Response from J on 10 Aug 2022
Thank you for your feed back.

8/10 Good

Brian

Stayed 1 night in Aug 2022
Response from Q on 9 Aug 2022
Thank you for your feed back.

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled poor I couldn’t park in front of my door had to be around the corner the lights didn’t work and they wouldn’t refund my visit wouldn’t even speak to me I didn’t stay either night.
Stayed 2 nights in Aug 2022
Response from E on 4 Aug 2022
Thank you for your feed back.

2/10 Terrible

Lauren

Stayed 1 night in Jul 2022
Response from W on 27 Jul 2022
Thank you for your feed back.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from T on 25 Jul 2022
Thank you for your feed back.

2/10 Terrible

Noah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold
Horrible black mold growing behind both beds we have pictures
Stayed 1 night in Jul 2022
Response from E on 24 Jul 2022
Thank you for your feed back.

2/10 Terrible

DyKeata

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management at the front desk was really rude . I asked him If I could get a complimentary hour and he said only 30 minutes so he kept banging on my door then told me I had to pay an extra $10. Worst hotel experience ever
Stayed 1 night in Jul 2022
Response from D on 19 Jul 2022
Thank you for your feed back

2/10 Terrible

DyKeata

Stayed 1 night in Jul 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

sophie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Justin

Disliked: Cleanliness, property conditions & facilities
Very dirty unfortunately
Stayed 1 night in Jul 2022
Response from Guest Relations on 15 Jul 2022
Dear Justin, Thank you for taking the time to leave us your review and we apologize for any lack of cleanliness during your visit. Our housekeeping team will be sure to give your room the attention it deserves and we hope you'll consider joining us again later down the road.

4/10 Poor

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel from hell
Awful! Had to check in thru a glass window outside.Was allowed in the lobby. First room the bathroom light and exhaust didn't work. Moved to another room. The door jam was partially broken off. One light over the bed and another over the small table didn't work. The chair in the room was tattered on the arms. Had to ask for a remote for the tv. Paint missing on the wall. STAY AWAY FROM THIS PLACE!
Stayed 1 night in Jul 2022
Response from W on 9 Jul 2022
Thank you for your feed back

2/10 Terrible

Marc

Stayed 1 night in Jul 2022
Response from L on 6 Jul 2022
Thank you for your feed back

10/10 Excellent

Coleton

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Evadney

Stayed 1 night in Jun 2022
Response from A on 28 Jun 2022
Thank you for your feed back

2/10 Terrible

Kacey

Travelled with group
Disliked: Cleanliness, property conditions & facilities
No one had vacuumed the room, the non-smoking room reaked of smoke, there were bugs, and stained towels
Stayed 2 nights in Jun 2022
Response from E on 25 Jun 2022
Thank you for your feed back

4/10 Poor

Brenda

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty not friendly
Stayed 11 nights in Jun 2022
Response from T on 25 Jun 2022
Thank you for your feed back

2/10 Terrible

steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty 40 minutes to check in and room was completely disgusting
Stayed 1 night in Jun 2022
Response from A on 19 Jun 2022
Thank you for your feed back

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed to get off the road late at night to rest. Knights Inn desk person was fast and polite with helping me get my room.
Stayed 1 night in Jun 2022
Response from X on 15 Jun 2022
Thank you for your feed back

6/10 Okay

Brandon

Stayed 1 night in Jun 2022
Response from W on 14 Jun 2022
Thank you for your feed back