Outdoor pool

Reviews of Motel 6 Costa Mesa, CA - Newport Beach

2 out of 5
Motel 6 Costa Mesa, CA - Newport Beach
2274 Newport Blvd, Costa Mesa, CA

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1001 reviews" "
Rating 8 - Good. 336 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 101 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

6/10 Okay

Weiqing

2/10 Terrible

Lance

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I SHOWED UP AND THE PROPERTY WAS CLOSED. NO ONE TOLD ME IT WOULD BE CLOSED OR TO CHANGE MY RESERVATION. Had to scramble to find another place to stay. No Help from Expedia or from Motel 6.

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was shut down when I showed up
This hotel shut down and you failed to let me know that. Thanks hotels.com
Stayed 1 night in Dec 2022

2/10 Terrible

mitch

Disliked: Cleanliness, property conditions & facilities, room comfort
Closed Motel 6
When I got to the hotel it was completely closed and I got no notice and had to scramble to get something else at the last minute
Stayed 1 night in Dec 2022

2/10 Terrible

Wilhelm

The property is closed but no one informed me about this property . After arriving I noticed there were no cars anywhere! Went to look for the lobby entrance and on the door was a a small sign handwritten that the motel is closed.
Stayed 1 night in Dec 2022

6/10 Okay

yuanpei

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place quite and clean
Response from Junie on 8 Dec 2022
Five stars?! We’re blushing. Thanks for your review, we really appreciate the support. Junie.#Team6

2/10 Terrible

Ravi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested front desk to repair clogging of toilet. They did not do the service. Instead they sent me a plunger. It is the worst place I stayed
Response from Junie on 8 Dec 2022
Hi Ravi,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Junie.#Team6

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Junie on 8 Dec 2022
Hi Laura,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Junie.#Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Junie on 8 Dec 2022
Thank you for positively rating your stay!!Junie.#Team6

10/10 Excellent

Travis

Stayed 1 night in Nov 2022
Response from Junie on 8 Dec 2022
Hi Travis,Thank you for the perfect rating!!Junie.#Team6

10/10 Excellent

Mauricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall, updated décor, no carpet, no smell - all good!
Stayed 1 night in Nov 2022
Response from Customer Care Team on 25 Nov 2022
Dear Mauricia, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Howard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel is easy to get to, rooms are clean and functional.
Stayed 3 nights in Nov 2022

10/10 Excellent

Shawn

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had a slight smoke smell, moths were constantly in room, bed sheets were not clean and had what looked to be burn marks. There was bugs in shower and floor looked dirty. No toiletries available only soap. Shower mat had a green stain on it. No hair dryer or iron in room. Located in a ok area. Would not return!!!
Stayed 3 nights in Nov 2022
Response from Customer Care Team on 18 Nov 2022
Dear guest, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Shawn

Business traveller
Great place to stay, good staff and clean rooms!
Response from Customer Care Team on 8 Nov 2022
Dear Shawn, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant check in. Room was very clean relative to past Motel 6’s I’ve been to. Parking was easy. The neighborhood was quiet. Overall a positive experience.
Stayed 1 night in Nov 2022
Response from Customer Care Team on 8 Nov 2022
Dear Albert, thank you so much for your feedback. We are delighted that you had such a pleasant stay and appreciate you for choosing to stay with us. We look forward to welcoming you back when you are next in the area. Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

david, Moorpark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in. Fast, friendly and efficient. Thank you.
Stayed 1 night in Nov 2022
Response from Customer Care Team on 7 Nov 2022
Dear David, thank you so much for your valued feedback. We are delighted to know that our staff were friendly and helpful to you. We always strive to serve our guests to the best of our abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Best Regards, Customer Care TeamMotel 6 Newport Beach

4/10 Poor

Issa, Beirut

Travelled with family, Business traveller
The receptionist was kind of made fun of my name and laughed out loud afterwards - maybe trying to be funny. I didn't like that. The bed is not very comfortable and the screen window was broken; we had a few mosquitos fly in as soon as we opened the window.
Stayed 1 night in Nov 2022
Response from Customer Care Team on 3 Nov 2022
Dear Issa, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Best Regards, Customer Care TeamMotel 6 Newport Beach

2/10 Terrible

Juliana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I had never been to this location before or had any disturbances in the past so it was my surprise when he turned me away for being "black listed". He just said "it doesn't say why, but you can't stay here."0
Stayed 2 nights in Oct 2022
Response from Customer Care Team on 20 Oct 2022
Dear Juliana, thank you so much for your valuable feedback. We are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Best Regards, Customer Care TeamMotel 6 Newport Beach

8/10 Good

brandon

Stayed 1 night in Oct 2022
Response from Customer Care Team on 20 Oct 2022
Dear Brandon, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards, Customer Care TeamMotel 6 Newport Beach

2/10 Terrible

Melinda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good- There was a bed that looked clean. Bad- the sink was cracked, bathtub was in bad shape, the whole building needed paint and repairs, there were 3 police cars in the parking lot.
Stayed 2 nights in Oct 2022
Response from Customer Care Team on 19 Oct 2022
Dear Melinda, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we sincerely apologize for the state of the bathroom. Our staff usually checks and cleans every room thoroughly. But it seems that they have failed to do so. We will surely highlight this to the staff and make sure that such instances can be avoided hereafter. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards, Customer Care TeamMotel 6 Newport Beach

6/10 Okay

John

A bit short in Value for Cost of Accom
Would have expected a nicer accommodation for the $257 room cost. Bed was like cardboard.
Stayed 1 night in Oct 2022
Response from Customer Care Team on 19 Oct 2022
Dear John, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the places
Stayed 1 night in Oct 2022
Response from Customer Care Team on 17 Oct 2022
Dear Henry, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Vivien

Stayed 1 night in Oct 2022
Response from Customer Care Team on 17 Oct 2022
Dear Vivien, thank you so much for your valued feedback. It gives us immense pleasure to know that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

6/10 Okay

katie

Travelled with partner
Liked: Cleanliness, staff & service
Normally noise at hotels don't bother me. We keep the fan from the AC on which drowns out outside noise. Unfortunately, our fan did not work. We were right by the front of the building too. Lots of noise, loud people, and slamming doors woke us up pretty early.
Stayed 1 night in Oct 2022
Response from Customer Care Team on 14 Oct 2022
Dear Katie, thank you so much for your review. While we are happy that you enjoyed your stay with us, we are disappointed for failing to blow it out of the park for you. We are sorry that the thin walls failed to contain the outside noise. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issue to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

6/10 Okay

brandon

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Customer Care Team on 13 Oct 2022
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

8/10 Good

ERIC SHIN IL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than expected. It was clean and tidy. The staff was friendly. A maid came everyday. It was a very good experience overall
Stayed 5 nights in Oct 2022
Response from Customer Care Team on 13 Oct 2022
Dear Eric, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Dennis

Stayed 1 night in Oct 2022
Response from Customer Care Team on 7 Oct 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Casey

Liked: Staff & service
Disliked: Room comfort
5.5 STAR HOTEL AT BEST.
This is not an 8 star hotel. It’s a 5.5 at best. The bed springs on one side were totally shot and sunk in. The air conditioner barely worked. The pool was closed. The outside was in desperate need for repairs and updating. We will not be returning to this hotel.
Stayed 1 night in Oct 2022
Response from Customer Care Team on 7 Oct 2022
Dear Casey, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 7 Oct 2022
Dear Donald, thank you so much for your valued response. It gives us immense pleasure to know that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Brendan

Stayed 1 night in Sep 2022

8/10 Good

Kevin

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pool closure disappointed
Coming from the state of Washington I was extremely disappointed to find the pool was closed, was planning on swimming daily and was a major reason I chose this Motel6
Stayed 7 nights in Sep 2022
Response from Customer Care Team on 4 Oct 2022
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize that the pool was closed. Please know that this particular service has been temporarily closed due to maintenance. However, we are working hard to ensure these services can be resumed as soon as possible. We hope the next time you're here with us, you'll get to enjoy them. We look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

8/10 Good

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, quiet, clean
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 3 Oct 2022
Dear guest, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything is perfect
Stayed 1 night in Sep 2022
Response from Customer Care Team on 30 Sept 2022
Dear Henry, thanks for taking time out of your busy schedule to share your experience with us. We are glad to know that you found everything in order and seemed to like our service. We hope to have the privilege of hosting you again. Best Regards, Customer Care TeamMotel 6 Newport Beach

6/10 Okay

Robert

Disliked: Room comfort
Stayed 2 nights in Sep 2022
Response from Customer Care Team on 27 Sept 2022
Dear Robert, thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. We're here to help better serve you. If there is anything we can do to make your next stay even better, let us know We hope that you will give us a chance to make your stay just perfect! Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stop by
Checked in by 2 lovely guys, plenty of parking, room was what we had seen on the photos. Only negative was the walls are thin & could hear the tv in the other room. On a whole we had a good night sleep
Stayed 1 night in Sep 2022
Response from Customer Care Team on 26 Sept 2022
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the thin walls. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

4/10 Poor

Ronald

Disliked: Staff & service, property conditions & facilities
Time for renovation
Stayed here over 10 times getting worse evertime beds are sagging burn holes pool still closed .
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 22 Sept 2022
Dear Ronald, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards, Customer Care TeamMotel 6 Newport Beach

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE STAY AND SERVICE
It was horrible and we won't stay at a Motel 6 ever again! First of all, the machines were down and we had to come up with CASH!!! The coffee machine was BROKEN!!!! Then when we got into the room we were greeted with DIRTY TOWELS, WASHCLOTHS, NO SOAP, & HAD TO GO TO THE FRONT OFFICE THREE TIMES TO GET THE ABOVE NEEDED SOAP, TOWELS, ETC FOR OUR SHOWERS.
Stayed 1 night in Sep 2022
Response from Customer Care Team on 22 Sept 2022
Dear Joanne, thank you so much for your valued response. We feel sad to hear about your negative experience with us and we sincerely apologize. We always strive to provide our guests with the best possible experience and serve our guests to the best of our abilities. However, we seemed to have failed in our endeavor and we will take appropriate steps to provide a better experience going forward. We hope to remain your place of choice and we seek another opportunity to serve you yet again. Best Regards, Customer Care TeamMotel 6 Newport Beach

8/10 Good

nigel

Liked: Room comfort
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 22 Sept 2022
Dear Nigel, thank you so much for your valued response. It gives us immense pleasure to know that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care TeamMotel 6 Newport Beach

6/10 Okay

Gina

Travelled with pets, Travelled with partner
Liked: Staff & service
Just needed a cheap room for overnight after taking my dog to the Huntington dog park. It worked out great.
Stayed 1 night in Sep 2022
Response from Customer Care Team on 22 Sept 2022
Dear Gina, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards, Customer Care TeamMotel 6 Newport Beach

10/10 Excellent

Janette

Stayed 1 night in Sep 2022

10/10 Excellent

Ananda Lakshmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Customer Care Team on 22 Sept 2022
Dear Ananda, thank you so much for the positive rating. We are delighted with your decision to stay with us and your generous rating is bound to put a smile on all our faces. We hope to remain your property of choice when you are next in the vicinity. Best Regards, Customer Care TeamMotel 6 Newport Beach

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Customer Care Team on 15 Sept 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

suzanne

Stayed 1 night in Sep 2022
Response from Customer Care Team on 15 Sept 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Sep 2022
Response from Customer Care Team on 13 Sept 2022
Dear Julie, thank you so much for your valued feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. Our staff always makes sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that they put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Best Regards, Customer Care TeamMotel 6 Newport Beach

4/10 Poor

michael

Stayed 2 nights in Sep 2022