2/10 Terrible
Jessica
17 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on a Wednesday night. It was sketch but whatever I paid had already booked it for 4 days and the bed was clean and that's all I thought I needed. I was wrong. I woke up the next morning and a mouse came out to greet me while I was on the toilet. Ok whatever this is Mass we invaded his home. I reported it on the broken phone that we could barely communicate through. His attitude was like yeah whatever. The next day I wake up start the shower and get in. Then I realize the previous tenants hair shavings are still plastered to the wall. Eww that's really gross but im already in here I'll just use extra soap. I walk down to the front desk and inform them and he assures me my room will be cleaned and I watch him add my room to the list. I get back that night and it hasn't been cleaned so I go and report that it hasn't been cleaned and they say there is nothing they can do as housekeeping is gone and when I asked for cleaning supplies she said she didn't have the key to the closet. I asked for a clean room and she said it was booked full. I walked past an empty room and went back to ask to see if that one was clean but she said it was a double and I said so? And then she said it was reserved. Sure. I asked for a discount at this point because I feel I've been more than enough understanding after spending $400 for 4 nights. She said she would talk to her manager I asked when he came in and she said Monday. I left early after I woke up with a mouse in my bed.
Jessica
Stayed 4 nights in Mar 2024