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Reviews of Suites You Gran Vía

2 out of 5
Suites You Gran Vía
Calle Gran Via, 15, Madrid, Madrid

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 219 reviews" "
Rating 8 - Good. 73 out of 219 reviews" "
Rating 6 - Okay. 37 out of 219 reviews" "
Rating 4 - Poor. 27 out of 219 reviews" "
Rating 2 - Terrible. 24 out of 219 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and price
Stayed 4 nights in Jan 2024
Response from Recepción on 12 Feb 2024
Thank you very much! We appreciate your feedback and of course thank you for the excellent review. We are glad you enjoyed your stay with us and hope to see you soon.

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An earlier check in was not permitted. Fine. When I arrived at the correct time, my room wasn't ready. Ok - luggage in the locker. Return to discover they put me in another room. The TV did not work, the bathroom had a terrible sewage smell (likely faulty pipes) that got worse at certain hours of the day when people were likely to use the toilet (morning and evening). While I asked for redress during my staff, their limited hours meant a 3 pm complaint would not be addressed in a timely way. Do not recommend for the price they ask. Easily the worst place I stayed in Spain.
Stayed 3 nights in Nov 2023
Response from Recepción on 14 Dec 2023
We thank you for giving an opinion about our accommodation.Early check in is not allowed if the room has been reserved by another client before your arrival. Cleaning Team must then wait until 11am, which is departure time, to do their job. While you wait for your room to be ready, you can leave your luggage in the lockers. So we recommend all the clients to read carefully all the information provided by the accommotiona and contact them if you have any question or doubt before your arrival.We will try to improve all the aspects you mentioned to get the most out of your experience with us.

8/10 Good

kadhum

Travelled with group
Nice Stay
it was very fast trip to madrid , 2 nights, actually the location of hotel is good , but the room in very small , location of the hostal is amazing in the heart of Gran Via, but an important notice , check-in need to install application and get the codes which may be difficult to some poeple , so that the hostal should inform that to the guest.
Stayed 2 nights in Nov 2023
Response from Recepción on 14 Dec 2023
Were glad you enjoyed the accommodation and the city.Information about accessing accommodation using an app appears in all online agencies. On the other hand, the agencies recommend that the client contact the accommodation at least 48 hours before their arrival.We regret that agencies sometimes do not provide us with their telephone number or email to contact them because this way we would respond better to any questions they may have.We appreciate your opinion about our accommodation and we hope to have improved the aspects you mention.

2/10 Terrible

Jesus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I’ve ever been
The worst experience ever. I cannot believe this place is offered as accommodation.
Stayed 6 nights in Oct 2023
Response from Recepción on 30 Oct 2023
We are grateful for your comment and review of our accommodation.We are also sorry to hear that the accommodation was not as you expected, we will work further but we would like to know what problems you had at Suites you Gran Vía. Thank you.

10/10 Excellent

Zoila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Recepción on 29 Oct 2023
Thank you for staying at Suites You. We really appreciate your review. We hope you enjoyed your stay and the city.Regards

8/10 Good

Cerasela Loredana

Travelled with family
Stayed 2 nights in Oct 2023
Response from Recepción on 24 Oct 2023
Thank you very much for your valuation.We will be delighted to welcome you again if you decide to return to Madrid.Thanks.Regards

8/10 Good

Andrea

Travelled with partner
Disliked: Cleanliness, amenities
The best was the location, short distance to most of the central places so did not have to spench much in transport, the windows are good soundproof could not heard anything. The rooom has the basic essentials to stay for a few days. Dislike: The cleaning services did not exist they did not clean our room and provided towels the last day of our stay. They dont offer a fridge or kettle amenities. Small things they should improve but overall the location is a plus and cant complaing, also their check in services was good theiy use the lastest technology
Stayed 3 nights in Sep 2023
Response from Recepción on 4 Oct 2023
We are fully grateful for your comment and review of our accommodation.We are also sorry to hear that the room was not as you expected but some mentioned stuff is not allowed in our accommodation for security.

4/10 Poor

Edgar

Stayed 2 nights in Sep 2023
Response from Recepción on 19 Oct 2023
Gracias por tu valoración Edgar. Nos habría gustado saber qué detalles te parecen que debemos mejorar.Saludos

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
The location was great. The bathroom is too small.
Stayed 2 nights in Sep 2023
Response from Recepción on 4 Oct 2023
Thank you very much for your time dedicated to rating the stay!

10/10 Excellent

MARITZA

Liked: Cleanliness, property conditions & facilities
It was a convenient economic hotel . The best part is the location you can walk to any ware and the metro station is a few walks from the hotel. You need to read all the instructions before you go to the property because is no a lobby or any employee of the hotel you can contact by what’s up or phone they are available always . If you going to stay a few days y a economic budget i highly recommended the place,
Stayed 4 nights in Sep 2023
Response from RECEPCIÓN on 15 Sept 2023
Well glad you had sucha a great time in Madrid.We will be delighted to welcome you again if you decide to return to Madrid.Thanks a lot for your review.Regards

8/10 Good

rayza

Stayed 2 nights in Jul 2023

10/10 Excellent

William

Stayed 5 nights in Jun 2023
Response from RECEPCIÓN on 1 Aug 2023
Thank you for staying at Suites You. We hope you enjoyed your stay and the city.Regards.

8/10 Good

Corina

Liked: Cleanliness
The best is the location: it’s near all the top attractions. It’s really convenient for a first trip. The communication with the staff was good too, they were helpful and quick to reply. The beds were comfortable. The cons: the room is a bit too small, there’s no room for a coffee machine, which would have been nice to have. Overall it was good for a first trip and if you want to stay just to sleep.
Stayed 4 nights in Jun 2023
Response from RECEPCIÓN on 17 Jul 2023
It has been a pleasure having you as a guest. We hope to see you again soon. Thank you, Corina. Best regards.

4/10 Poor

Wendy

Disliked: Room comfort
Fuss free stay but it is more like a hostel. For the price , would suggest a normal hotel.
Stayed 1 night in Jun 2023
Response from Recepción on 8 Jun 2023
Thank you for choosing Suites You as your accommodation during your stay in Madrid and well keep in mind your comment to improve our service.Regards.

4/10 Poor

Romina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was never cleaned up, although we were suposed to have done at the third day. The towels werent good and our room had a broken lightbulb. Location is superb.
Stayed 4 nights in May 2023
Response from Recepción on 8 Jun 2023
Cleaning is one of the most important aspects for us, so we are going to investigate why the accommodation was not fully prepared that day. In any case, if we had been aware of the situation that day, we would have resolved it immediately.

2/10 Terrible

Jiyeon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place wasn't like the picture they showed on the internet. Also, the room had pretty stuffy smell and not so cleaned. Not recommended.
Stayed 2 nights in Feb 2023
Response from RECEPCION on 17 Mar 2023
Hello. We are sorry that your experience at Suites You Gran Vía was not as you expected. We will review the information to rectify what is not right. However, we would have appreciated if you had contacted us prior to arrival to confirm that all the information was correct. About the cleaning, if you found anything it was not in optimal conditions in the room, we would have liked to know so that we could have solved it.We appreciate your comments. They will help us improve.Regards.

8/10 Good

Gerardo

Stayed 2 nights in Jan 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware: it’s a self service, self checking, self everything through an app, no human will assist you. I didn’t like the system at all. The room is old with squeaky floors and with the bare minimum acceptable The only good thing about this property is the location.

2/10 Terrible

Emerita Miflor, Vancouver

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay! You do not feel safe at all! Room is not ready when we came, filthy and garbage all around the room. I got traumatized! Stay away from this place!!!
Stayed 2 nights in Sep 2022

10/10 Excellent

Erik

Liked: Cleanliness, amenities, property conditions & facilities
Q buen sitio y difrutar de madrid lo recomiendo
Stayed 2 nights in Oct 2022

10/10 Excellent

John J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2022

2/10 Terrible

JIJU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible check in experience. No support. No timely intimation on the checkin process.
Stayed 2 nights in Oct 2022

10/10 Excellent

David, Gastonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to Metro and options for dining. Safe.
Stayed 3 nights in Sep 2022
Response from Suites You on 20 Sept 2022
Thank you fro your comments! Hope to see you soon!

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
!!! DO NOT BOOK HERE !!! I was unable to access the room because the door did not work. There was no response when I called for help. The staff has been rude and unhelpful and will not refund my payment despite me not even staying there, let alone accessing the room!
Stayed 2 nights in Sep 2022

10/10 Excellent

Janer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Amazing location on gran vía. Nice place.
Stayed 3 nights in Apr 2022
Response from Suites You on 20 Sept 2022
Thank you for your comment! We are glad you enjoyed your stay with us!

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2022

8/10 Good

Juan, Stoughton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location is second to none. Very close to the subway. For the most part the rooms are comfortable, bathrooms are small, a common theme among Hostels, so nothing unique. For the most part is a clean Hostel.
Stayed 3 nights in Aug 2022

10/10 Excellent

Karla

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
El día sábado tuvimos que esperar en la calle bastante tiempo para que el conserje nos permitiera el acceso al edificio
Stayed 2 nights in Aug 2022

10/10 Excellent

Luis, Bolingbrook

Liked: Cleanliness, amenities, property conditions & facilities
Right in the heart of Gran Via, steps away from the Metro station and excellent restaurants. Room was cozy and a.c worked excellent. Best deal for the price. The app to access the floor and your room was easy to install and understand. Not having to worry about losing the room key because you use your phone to get in was convenient. I will definitely come back when I return to Madrid.
Stayed 2 nights in Aug 2022
Response from Suites You on 16 Aug 2022
Thank you for your comments! We will be glad if you come back soon!

6/10 Okay

Scott

Stayed 2 nights in Jul 2022

10/10 Excellent

shahenaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean plus very god location in Madrid
Stayed 2 nights in May 2022

4/10 Poor

DEEPU

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Maziar

Stayed 2 nights in May 2022

2/10 Terrible

Robert, Miami Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area in Madrid is great. Everything else was non-existent or just plain bad. I travel a lot and I was just so sad when I entered and saw this place. It was already late and I was tired- and it was already paid, so I stayed the first night. There was a lot of noise at night with people coming and going. At 2 am, someone began yelling and banging on my door. Once the sun came up I got up and left. There is no front desk and entry is handled by a phone app. No one is around to provide security or to handle things. The walls are paper thin, you can hear everything in the other rooms.. The room doors are not secure, I felt at risk. Glad to be out of there eVen having lost the payment for the second night.
Stayed 2 nights in May 2022

8/10 Good

Gustavo, surfside

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little room close of everything in the Madrid center !! Good transportation area
Stayed 1 night in Apr 2022

10/10 Excellent

daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really clean and safe
Stayed 4 nights in Apr 2022

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super handy spot to spend the night. The twin room was small but it had everything I needed. The space looked over the internal shaft. The location was perfect! Right in the middle of the city. There was a lot of noise all day/night (thin walls&windows). The property was super good at sending information over. Only problem was they were sending messages as I didn't have service so I didn't see the messages until I made it to the room.
Stayed 1 night in Apr 2022

10/10 Excellent

Larry Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relación precio calidad, agradable y silencioso
Stayed 1 night in Jul 2019

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n cheap !
Great location! Small but very clean room - very comfortable bed ! Staff very helpful and very nice - would stay again
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
very accessible to Madrid centro and public transp
The hotel was very accessible and the staff was very helpful and accommodating. Its hard to find the locate where the hotel is because it's hostel and it's on the second. the hostel is located in Madrid centro which is very accessible to restaurant, site seen and more.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent location
It was very good, near to the principal points of the city
Stayed 6 nights in Dec 2017
Response from hostal montecarlo on 12 Jan 2018
Thank you, it was a pleasure to assist you

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Super small, but exactly what was needed in a crunch. Easy to book and in the middle of a great area.
Stayed 1 night in Jun 2017

8/10 Good

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff : )
Overall a nice hostel - good location (5 min walk to Plaza del Sol), friendly staff, clean, room with TV (only Spanish channels); it would be useful to have more power plugs (only 1 in bathroom and one in the room which was devoted for TV), but like mentioned, overall a good experience.
Stayed 2 nights in Nov 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice budget hostal.
Great location. Helpful staff. Small-ish single room, but great price. Would stay again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central location with helpful staff
Great hostel which put you right in the heart of Madrid. Cheap and cheerful with great staff and easy access.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Enjoyable stay. Not the Ritz but great value for the money

8/10 Good

maria clara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Close to everything.
Hotel is only 2 stars but is great because of location. It's close to everything.

8/10 Good

livi, london

Liked: Cleanliness, staff & service, room comfort
Good cheap hostel near to the cetre on madrid
I never had to take the bus and walked everywhere which was great!

6/10 Okay

DENZIL, INDIA

Liked: Cleanliness, property conditions & facilities
low rate but terribly small room comparitively
very small room